Dispatcher - Transportation

Cypress-Fairbanks ISD; Cypress (TX); On-site; USD 22,000 - 29,000; Full time

Job summary

Cypress-Fairbanks ISD seeks qualified applicants with Texas CDL endorsements (P and S) and a minimum age of 18 to support transportation operations. The role requires strong communication, map reading, and computer skills, with preferred two years of school bus driving experience.

Responsibilities include coordinating driver substitutes, handling absences, and maintaining dispatch records. The position involves opening duties, field trip coordination, and weather-related communications, with a

Qualifications

• Must have Texas CDL with Passenger (P) and School Bus (S) endorsements.
• Must be at least 18 years of age.
• Ability to work under pressure and prioritize effectively with strong customer service.
• Effective and professional telephone, radio, and communication skills.
• Ability to read and understand documents including state/federal laws, district policy, and procedures.
• Proficient map reading skills.
• Minimum of two years’ experience as a certified school bus driver preferred.

Responsibilities

• Interact professionally with District/department personnel and community members to ensure a positive customer experience.
• Open building and prepare for daily operations (opening shift).
• Record driver and attendant absences and assign substitutes as needed.
• Coordinate with sponsors, drivers, and attendants on field trip information and logistics.
• Maintain logs, worksheets, and reports related to dispatch operations.
• Assist with inclement weather/school closures and communications.

Skills

CDL P&S endorsements

Customer service

Communication skills

Map reading

Computer skills

Reading/state documents

Under pressure

Phone/radio etiquette

Tools

Microsoft Office

GPS mapping software

Job description

Qualifications

• Must have a clear and valid Texas commercial driver’s license with Passenger (P) and School Bus (S) endorsements.
• Must be at least 18 years of age.
• Ability to work under pressure and prioritize effectively while maintaining composure and responding in an appropriate manner where customer service skills are evident.
• Effective and professional telephone, radio, and communication skills.
• Ability to give and receive both written and verbal instructions effectively and professionally.
• Ability to read and understand documents including state/federal laws, district policy, and department procedures.
• Ability to pass alcohol and drug tests, and annual physical.
• Proficient skills in operating a personal computer, including Microsoft Office applications.
• Minimum of two (2) years’ experience as a certified school bus driver preferred.

• Must have a clear and valid Texas commercial driver’s license with Passenger (P) and School Bus (S) endorsements.
• Must be at least 18 years of age.
• Ability to work under pressure and prioritize effectively while maintaining composure and responding in an appropriate manner where customer service skills are evident.
• Effective and professional telephone, radio, and communication skills.
• Ability to give and receive both written and verbal instructions effectively and professionally.
• Ability to read and understand documents including state/federal laws, district policy, and department procedures.
• Ability to pass alcohol and drug tests, and annual physical.
• Proficient map reading skills.
• Proficient skills in operating a personal computer, including Microsoft Office applications.
• Minimum of two (2) years’ experience as a certified school bus driver preferred.

Terms Of Employment

230 days

Salary/Paygrade

$18.28/HS7

Salary (based on verifiable job-related experience) as set by the Board of Trustees for the school year.

Essential Functions

• Interact and communicate (verbally and written) in a professional manner with all District/department personnel and community members to ensure a positive customer experience.
• Open building and prepare for the daily operations (opening shift).
• Receive and record driver and attendant absence calls.
• Assign substitute drivers and attendants to route and position vacancies.
• Answer, record, and properly route internal and external telephone calls.
• Monitor and respond to two-way radio/GPS communications; assist off-route/lost drivers using GPS and mapping software.
• Monitor, record, and respond appropriately to emergency calls and situations.
• Assist the Operations Supervisor with the field trip selection process; post, and/or assign emergency trips as needed; Coordinate with field trip data management specialist as needed.
• Coordinate/communicate with sponsors, drivers, and attendants all necessary field trip information as needed prior to field trip date; Email sponsors per procedures.
• Record, copy, file, and distribute route information, instructions, bulletins, notices, memos, and messages to drivers and attendants as directed.
• Responsible for weekend on-call of all field trip drivers, coaches, caravans, and rental fleet. Also, weekend communication with trip sponsor, shop technician and CFPD as necessary.
• Maintain all required physical and computerized logs, worksheets, files, and reports related to dispatch operations.
• Organize vehicle key boards and mailboxes for department hourly employees as directed.
• Assist administrators with inclement weather/school closure procedures and communications as needed.
• Perform bus driving duties as required.
• Regular and reliable attendance is an essential job function.

Working Conditions

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress. Clear speech. Work with frequent interruptions. Sit for prolonged periods of time. Early and late shift work with possible irregular and prolonged hours.