Dispatcher

W.O. Grubb Crane Rental; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

W.O. Grubb Crane Rental is seeking a Dispatcher to coordinate labor and equipment, schedule jobs, and maintain fleet schedules. The role requires strong computer skills, problem-solving, and communication with field personnel and customers.

The candidate should be reliable, able to work long hours including weekends, and capable of managing DOT compliance and field emergencies while ensuring safety and efficiency on every job.

Qualifications

• Must be proficient with basic computer skills (Word, Excel, etc.).
• Problem solver – exercise discretion and judgment to best manage available resources.
• Knowledge of local geography.
• Time management skills.
• Punctual.
• Assumes responsibility.
• Takes responsibility for exercising independent judgment within areas of responsibility.
• Can work under stress.
• Service oriented.
• Excellent communication skills.
• Possess a minimum of a high school diploma or equivalent.
• Must be able to pass a drug test, background check, and fit for duty test.

Responsibilities

• Coordinates with branch operations manager, engineering, and project managers to schedule equipment and labor.
• Maintains the schedule for equipment and people in the FCC System.
• Evaluates DOT regulations and ensures compliance.
• Prepares daily dispatch reports and forwards schedules accordingly.
• Communicates with customers, sales, operators, and operations to ensure smooth dispatch.
• Manages travel restrictions and billing support activities.
• Handles field emergencies and unusual problems as they arise.
• Creates maps/direction charts for permit compliance.
• Enter orders into crane rental agreements and manage fleet/parts data.

Skills

Microsoft Word

Excel

Time management

Communication skills

Problem solver

Independent judgment

Geography knowledge

Stress tolerance

Discretion

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Fleet Cost & Care system

Microsoft Windows

Job description

Description

A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment in order to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision and is expected to work long hours including "off-hour" telephone coverage and is subject to working weekends and holidays as necessary.

Responsibilities:

• Works closely with the branch operations manager, engineering, and project managers.
• Schedules equipment and people on jobs and maintains the schedule for both equipment and people in the FCC System.
• Monitors weather activities and evaluates whether related regulations, policies and procedural guidelines are followed.
• Operates and maintains office equipment including, telephone, facsimile, photocopier, Microsoft Windows, and the Fleet Cost & Care system.
• Evaluates, processes, and transmits information, instructions, and permits.
• Prepares daily dispatch reports and determines schedules and forwards as appropriate.
• Evaluates DOT regulations and takes action to ensure compliance.
• Evaluates labor and equipment needs, assigns, and dispatches labor and equipment and maintains communication with operators and drivers.
• Coordinates with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner.
• Acts as a liaison between customers, salesmen, operators, and operations.
• Manages travel restrictions.
• Creates appropriate maps and direction charts to assure compliance with applicable permit laws.
• Conducts all business in a professional, respectful manner.
• Manages days off for field personnel.
• Maintain and enter data as required including start and end dates in Fleet Cost & Care.
• Manages accessories / added equipment.
• Maintaining customer relationships, ensuring customers satisfaction, and responding to customer complaints.
• Handling problems or emergencies that arise in the field.
• Taking orders from customers and entering into crane rental agreements.
• In filling customers’ orders consider operator’s familiarity with the job sites, operator’s relationship with the customer, a particular need of the job, the dimensions, capacity and sizes of the cranes, the reliability, and qualifications of the operator.
• Preparing and reviewing e-tickets for billing and payroll.
• CLC Lodging scheduling and account reconciliation.
• Fuel report and reconciliation.
• Performs other duties as assigned.

Knowledge, Skills, and Experience

Essential:

• Must be proficient with basic computer skills (i.e., Microsoft Word, Excel, etc.).
• Problem solver – exercise discretion and judgment to best manage available resources.
• Knowledge of local geography.
• Time management skills.
• Punctual.
• Assumes responsibility.
• Takes responsibility for exercising independent judgment within areas of responsibility.
• Can work under stress.
• Service orientated.
• Excellent communication skills.
• Possess a minimum of a high school diploma or equivalent.
• Must be able to pass a drug test, background check, and fit for duty test.

Desired:

• Prefer candidates with at least an associate degree.
• Prefer candidates with at least 1-3 years of experience in a busy office setting.
• Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset.