Dispatcher

Block by Block; Reno (NV); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Insurance benefits

Paid time off

401K retirement plan

Job summary

Block by Block in Reno is seeking a capable Dispatcher to support hospitality, maintenance, and safety teams across accounts. You will assign, coordinate, and dispatch field staff, monitor shift coverage, and maintain clear documentation through two-way radio and MS Office tools.

The role emphasizes strong communication, rapid problem solving, and excellent customer service as you respond to incidents, log reports, and liaise with clients to ensure timely service.

Qualifications

• Excellent communication skills in English.
• Dispatch experience required.
• De-escalation and problem resolution skills.

Responsibilities

• Assign, coordinate and dispatch team members to cover the district via two-way radio.
• Verify and report outcomes of daily shift assignments and tasks.
• Ensure reports are completed and submitted on shift.
• Coordinate maintenance repair calls and written requests.
• Communicate with clients daily to maintain strong relationships.
• Collaborate with internal staff to resolve challenges and deliver service.

Skills

Excellent communication

Dispatch experience

De-escalation

MS Office

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Dell hardware

Apple hardware

Job description

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Salary Range

$22.00-$22.00

Job Description

Position: Dispatcher

Pay Rate:$22.00/hourly

Shift Specifics:

• Mid-Day Shift 2pm-10:40pm

Required Licensure:

• Nevada Valid Driver's License

Required Experiences/Skillset:

• Must have excellent communication skills. The ability to speak and write proficiently in the English language
• Dispatch experience
• De-escalation + Problem resolution

Do you have experience in Dispatching? Do you enjoy staying busy and help people resolve issues by answering questions? Are you a strong communicator and collaborator? We're looking for a person like you to quarter back the Hospitality, Maintenance and Safety Teams in our accounts.

Block by Block works hard every day all across the country to supply communities with hospitality, cleaning, safety and outreach programs in public spaces that can help business districts grow and prosper.

To match our position, you'll need to thrive in a team culture and shine at your individual tasks.

In this role, you'll make a lasting positive impression on our customers by:

Logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities.

• Accurately assessing their needs and developing an effective rapport in all service interactions.
• Responding to emails and submitting maintenance work orders in an efficient manner.
• Answer phone calls from the public, property owners and local businesses and provide them with answers to their needs or redirect them to the appropriate person/department for assistance.

Job Description:

• Assign, coordinate and maneuver all team members to assure proper coverage of the district, call team members in for break times and dispatch team members to handle any and all calls for service, all via a two-way radio.
• Assign, verify and report outcomes of daily shift assignments, projects and tasks.
• Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member's handheld device.
• Receive, process and coordinate maintenance repair calls and written requests.
• Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
• Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
• Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager and others) to communicate customer requirements and to resolve any challenges or issues.
• Perform other duties, activities, or projects as assigned

Requirements

Requirement Communication:Must have excellent communication skills. The ability to speak and write proficiently in the English language

Computer Skills:Must be proficient in computer usage and in Microsoft Office products.

Professional Demeanor:Must be able to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Block by Block.

• Multitasking and organizational expertise
• Experience using Microsoft Suite, specifically Word, Excel, and Outlook
• Experience using Dell and Apple product use

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

• Insurance:Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

Shift

2nd Shift

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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