Dispatcher

CIVICITY; Nashville (TN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Health savings account

Paid time off

Referral program

Vision insurance

Job summary

Civicity, part of the Block by Block family, is hiring a Dispatcher in Nashville, TN. You will monitor feeds, coordinate field responses, and ensure real-time communication across teams.

The role requires 2+ years in dispatch or control-room environments, strong multitasking, and attention to detail. Benefits include medical, dental, 401(k), PTO, and vision insurance.

Qualifications

• 2+ years dispatch or control-room experience
• Experience monitoring cameras or radio systems
• Ability to multitask across multiple screens and systems

Responsibilities

• Receive calls, service requests and alerts and prioritize urgency
• Dispatch field personnel in real time across shifts
• Track progress and follow up to ensure timely resolution
• Monitor live camera feeds, radio traffic and system alerts
• Maintain records of incidents and dispatch actions
• Serve as central communication hub between field teams and leadership

Skills

Dispatch operations

Call center

Security monitoring

Multi-screen coordination

Education

High School Diploma or GED

Tools

Camera systems (CCTV)

Radio communications

Job description

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Salary Range

$27.00 to $27.00

Job Description

• Job Title: Dispatcher
• Salary: $27.50 (weekly pay, advance pay before pay day, free uniforms, great benefits)
• Shift: Full-time: 1st, 2nd Shifts & 3rd Shifts (7am-3:30p; 10am - 6:30pm; 3pm - 11:30pm; 11:00Pm-7:30am)

Civicity is a part of the Block by Block family. It is our security division that combines traditional security functions with a people-first approach. The Dispatcher plays a critical role in supporting field operations by monitoring activity, coordinating response efforts, and ensuring real-time communication across teams.

Essential Functions:

• Receive incoming calls, service requests, and alerts
• Assess urgency and prioritize response appropriately
• Dispatch field personnel (Safety, Outreach, Cleaning, etc.) in real time
• Track response progress and follow up as neededMonitor live camera feeds, radio traffic, and system alerts
• Identify and upscale incidents or unusual activity
• Maintain awareness of field team locations and availability
• Serve as the central point of communication between field teams, leadership, and external partners
• Provide accurate updates and relay critical information without delay
• Log all incidents, calls, and dispatch activity accurately in designated systems
• Maintain detailed and timely records to support reporting and accountability

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Requirements

Requirements:

• Must be 18 years or older
• Must have High School Diploma or GED
• Ability to multitask across multiple screens and systems in a fast paced, high responsibility environment
• Excellent attention to detail and accuracy
• Strong critical thinking skills
• Must have a strong sense of accountability, be team oriented and have a service mindset

Experience:

• At least 2 years prior dispatch experience, call center, security operations, or coordination experience
• At least 2 years prior experience monitoring cameras or working in a control room environment
• Prior experience using multiple software systems and applications simultaneously

Physical Requirements:

• Ability to remain seated for extended periods while monitoring multiple screens and systems and occasionally stand, stretch, or move between workstations as needed
• Ability to visually assess information across several monitors simultaneously, including camera feeds, software systems, and communication platforms with continuous screen exposure
• Frequent use of hands and fingers for typing, data entry, and operating communication equipment (phone, radio, computer)
• Ability to hear and communicate clearly via phone, radio, and in-person conversations
• Ability to maintain focus and attention to detail for extended periods, especially in a fast-paced or high-activity environment

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.