Dispatcher

CoolSys - Refrigeration and HVAC Systems

Puyallup (WA)

On-site

USD 34,440 - 48,216

Full time

14 days+

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Benefits offered by this job

Competitive pay range: $25 - $35/HR

Medical, Dental, Vision and Prescription coverage

Paid vacation and holidays

401(K) match

Life insurance

Tuition reimbursement

Employee discounts

Pet Insurance

Job summary

A leading indoor environment solutions company is seeking a Dispatcher in Puyallup, WA. In this role, you will prioritize and assign calls to technicians while managing communication with customers. Ideal candidates will have strong computer skills, the ability to multitask, and a friendly demeanor. Benefits include competitive pay, medical coverage, and more.

Qualifications

Stay calm under pressure.
Demonstrated commitment to get the job done.

Responsibilities

Prioritize calls (incoming and backlog).
Assign and dispatch technicians.
Respond to inquiries.
Maintain proactive communication with customers regarding missed SLAs.
Review all incomplete calls.

Skills

Strong computer (Excel/Outlook) skills

Ability to handle multiple tasks concurrently

Excellent verbal and written communication skills

Strong sense of urgency

Reliable and dependable

Friendly and helpful demeanor

Job description

Join to apply for the Dispatcher role at CoolSys - Refrigeration and HVAC Systems

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Join to apply for the Dispatcher role at CoolSys - Refrigeration and HVAC Systems

Overview

With over 150 years of experience, and headquartered in Southern CA,CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting.CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

Competitive pay range: $25 - $35/HR
Medical, Dental, Vision and Prescription coverage
Paid vacation and holidays
401(K) match
Life insurance, AD&D and long-term disability
Tuition reimbursement
Opportunities available nationwide
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
Pet Insurance
Legal Plan, and ID Theft Protection

Responsibilities

Prioritize calls (incoming and backlog).
Assign and dispatch technicians.
Work with Service Managers to address open calls.
Respond to inquiries.
Create and distribute required reporting.
Maintain proactive communication with customers regarding missed SLAs.
On a daily basis, review all incomplete calls.
Maintain entry and verify nightly “on call” crew.
Work with Service Managers to ensure preventative maintenance is completed on schedule.
Understand the geography of the market and understand the technicians

Qualifications

Strong computer (Excel/Outlook) skills.
Ability to handle multiple tasks concurrently.
Stay calm under pressure.
Excellent verbal and written communication skills.
Strong sense of urgency.
“Can do” attitude and demonstrated commitment to get the job done.
Reliable and dependable.
Friendly and helpful demeanor

Join Us

Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with us on Facebook and Twitter.

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. Pre-employment background screening (criminal and MVR for driving positions) and drug testing arerequiredfor all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

Seniority level