Dispatcher

CoolSys - Refrigeration and HVAC Systems; Portland (OR); Presencial; USD 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision and Pharmacy

401(K) with Company match

Paid vacation, holidays, and floating

Company sponsored life insurance

AD&D, short/long-term disability

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan, ID Theft Protection

Descripción de la vacante

CoolSys is seeking a detail-oriented dispatcher to support our Portland, OR service teams. You will prioritize calls, assign and dispatch technicians, respond to inquiries, and generate required reports to keep customers informed and on schedule.

Ideal candidates have strong Excel/Outlook skills, the ability to multitask under pressure, and a positive, can-do attitude. We offer competitive pay, comprehensive benefits, 401(k) with company match, and tuition reimbursement.

Formación

• Strong computer skills with Excel and Outlook.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure and meet expectations.
• Excellent verbal and written communication skills.
• Strong sense of urgency and reliability.
• "Can do" attitude and commitment to get the job done.
• Friendly and helpful demeanor.

Responsabilidades

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• Review incomplete calls daily.
• Verify nightly on-call crew.
• Ensure preventative maintenance is completed on schedule.

Conocimientos

Excel

Outlook

Multitasking

Calm under pressure

Verbal communication

Written communication

Urgency

Can-do attitude

Reliability

Friendly demeanor

Herramientas

Excel

Outlook

Descripción del empleo

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

• Competitive pay: $25.00-$30.00 an hour
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly "on call" crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians

Qualifications

• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• "Can do" attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands.

Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing arerequiredfor all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.