EMS Public Safety Dispatcher - Helen Keller - FT

Huntsville Hospital; Tuscumbia (AL); On-site; USD 25,000 - 39,000; Full time

Job summary

Huntsville Hospital seeks a dispatcher/call-taker to handle emergency and non-emergency medical assistance. The role involves dispatching calls to the nearest unit using CAD, monitoring multiple radio frequencies, and communicating with medical responders and public safety agencies.

Candidates must type 35 wpm and pass CritiCall testing. Education required is a high school diploma or equivalent, with EMD certification in call taking/dispatching.

Qualifications

• High School diploma or equivalent is required.
• Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.
• Typing speed of at least 35 words per minute.
• Pre-employment testing with CritiCall score of at least 80%.

Responsibilities

• Dispatches emergency calls to closest appropriate unit using CAD tools.
• Monitors radio frequencies to stay apprised of developing situations.
• Operates two-way radio and communicates with public safety agencies and medical responders.
• Reads maps and computer screen information to determine locations and provide directions.
• Enters, updates, and retrieves information from multiple computer systems.
• Relays information to emergency sites and notification recipients.
• Assesses unit availability and coordinates dispatch accordingly.
• Operates computer-based telephone systems with proficiency.
• Maintains attendance, punctuality, and focuses on customer service with calm professionalism.

Skills

Typing 35 wpm

Education

High School diploma or equivalent

EMD certification in call taking/dispatch

Tools

CAD tools

Job description

This position performs dispatch and/or call taking of emergency and non-emergency medical assistance.

Essential Duties and Responsibilities

(Other duties may be assigned)

• Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status.
• Monitor various radio frequencies to keep apprised of developing situations.
• Operates two-way radio and/or other communications equipment to copy calls to other public safety agencies and medical first responders.
• Read and effectively interpret maps and information from a computer screen in order to determine locations and provide directions.
• Enters, updates, and retrieves information from a variety of computer systems.
• Relay information and messages to and from emergency sites, to all other individuals or groups requiring notification.
• Scan computer screens, and contact field units in order to determine units available for dispatch.
• Knowledge of and ability to operate computer-based telephone system.
• Demonstrates faithfulness in work attendance and punctuality
• Exhibits sufficient multi-tasking to accomplish required time management of all activities
• Works diligently to provide excellent customer service by being calm, polite, and sympathetic

Behavioral Core Competencies

Administrative

• Demonstrates proper attendance and punctuality requirement
• Completes tasks on time and accepts responsibility for the best of the organization
• Time management and prioritizing - shifts back and forth between two or more activities or sources of information and can prioritize activities based on specific rules/guidelines
• Pursues training and development opportunities; strives to build knowledge and skills in order to share with the organization
• Observes proper safety and security procedures

Communication

• Distribution of information, both written and oral
• Provides excellent customer service
• Demonstrates teamwork with co-workers and supports organizational success
• Supports organization's goals and values; supports EEOC values by respecting diversity within the organization
• Maintains highest standards of professionalism

Cognitive

• Problem solving - discovers, analyzes, and solves problems to overcome obstacles
• Speed of Closure - quickly assesses and implements course of action required
• Exhibiting problem sensitivity - recognizes when something is wrong or about to go wrong
• Communication multi-tasking through maintaining situational awareness at all times
• Initiative - identifies opportunities and issues, and proactively acts to follow through on work activities to capitalize or resolve them
• Innovative - generates unique ideas for improving work
• Exhibits adaptability - can change in demanding work environment when unexpected events happen for the best environmental fit
• Listening - accurately receives information and reciprocates effectively to party received from
• Decision making - weighing risks, makes accurate and quality judgments
• Uses analytical thinking without becoming easily distracted

Qualifications

Education: High School diploma or equivalent

License/Certification and/or registration: Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.

Additional Abilities/Skills: Typing Skills - Must have the ability to type a minimum of 35 words per minute. Pre-employment Testing - CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.