Dispatcher

One Hour Heating & Air Conditioning Corporate Store; Pompano Beach (FL); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Competitive pay rates

Health, dental, and vision insurance

Generous PTO and personal days

Parental leave

401k with company match

Job summary

A leading heating and cooling specialist in Pompano Beach is seeking a Dispatcher to schedule technician appointments and facilitate communication among customers and technicians. Responsibilities include maintaining technician schedules, responding to customer inquiries, and managing fleet maintenance. Applicants should have a high school diploma or GED and possess strong communication skills. This position offers competitive pay and extensive benefits including health insurance and 401k options.

Qualifications

• HS diploma or GED required.
• Excellent communication and listening skills are essential.
• Experience using ServiceTitan is a plus.

Responsibilities

• Schedule technician appointments and maintain the service technician schedules.
• Respond to customer inquiries regarding company schedule and equipment services.
• Prepare invoices and timecards for processing.

Skills

Excellent communication skills

Listening skills

Experience with ServiceTitan

Education

HS diploma or GED

Job description

One Hour Heating & Air Conditioning, an affiliate of Authority Brands, is the premier heating and cooling specialist in the Pompano Beach area. We are seeking a Dispatcher who will schedule technician appointments at customer sites and facilitate communication between technicians, customers, and the company as well as assist in fleet and safety management.

What can joining the One Hour team offer you?

• The opportunity you deserve to build your career with a well-established company.
• Competitive pay rates!
• Top-of-the-industry benefits including health, dental, and vision insurance, generous PTO and personal days, parental leave, 401k with company match, and more!

Responsibilities:

• Maintain the service technician schedules and dispatch technicians as service calls are completed.
• Schedule technician’s return trips with customers to complete jobs after arrival of parts.
• Maintain on call schedule for service technician and after-hours service procedures.
• Enter service calls, schedule calls, and generate call debriefing with technicians daily.
• Maintain customer database, ensuring complete, accurate, and updated entry of information.
• Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
• Respond to service technician requests both by radio and phone.
• Follow up and schedule preventative maintenance service appointments.
• Review completed service work orders for accuracy.
• Prepare invoices and timecards for processing.
• Coordinate fleet preventative maintenance appointments and maintain organized records for all fleet, working directly with the Operations Manager.
• Assist safety manager with maintaining all safety documents and training rosters.
• Participate in all company-sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Qualifications:

• HS diploma or GED
• Excellent communication and listening skills
• Experience using ServiceTitan a plus.
• Following all safety policies and procedures
• Maintaining a courteous demeanor with all customers and associates

Authority Brands conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands is an Equal Opportunity Employer.