Dispatcher

One Hour Heating & Air Conditioning; Loveland (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401k match

Job summary

One Hour Heating & Air Conditioning of Loveland, part of Authority Brands, is seeking an experienced Dispatcher to schedule technician appointments and coordinate between customers, technicians, and the company. The role also supports fleet and safety management.

You will use dispatch software to optimize routing, monitor job flow, and report on dispatch KPIs. Strong communication, attention to detail and problem-solving are essential for success in this role.

Qualifications

• Proficient in Service Titan or similar dispatch software.
• Excellent attention to detail.
• Strong organizational and time management skills.
• Self-starter with initiative.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.

Responsibilities

• Revenue Identification & Optimization: analyze job types and zones to prioritize high-revenue opportunities.
• Monitor real-time job flow and adjust schedules to capture incremental revenue.
• Collaborate with sales and service teams to identify upsell opportunities during dispatch.
• Track and report missed revenue opportunities due to scheduling gaps.
• Dispatch Operations: assign and route service jobs based on availability, proximity, and skill.
• Ensure technicians are fully utilized and communicate delays or reschedules.
• Customer Experience: maintain high customer satisfaction with timely technician arrival and professional handling.
• Data & Reporting: use dispatch software and dashboards to monitor KPIs, provide daily/weekly reports.
• Other duties as assigned.

Skills

Attention to detail

Organizational skills

Time management

Communication

Self-starter

Problem-solving

Tools

Service Titan

Job description

One Hour Heating & Air Conditioning of Loveland, an affiliate of Authority Brands, is excited to announce that we’re officially under NEW management and eager to add an experienced Dispatcher to our team. The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.

What can One Hour offer you?

• Competitive compensation that rewards your hard-earned experience.
• A best-in-the-industry benefits package that includes generous PTO, health, dental, vision, life insurance, and 401k with company match!

There’s never been a better time to join our team!

Key Responsibilities:

• Revenue Identification & Optimization
  • Analyze job types, technician skill sets, and geographic zones to prioritize high-revenue opportunities.
  • Monitor real-time job flow and proactively adjust schedules to capture incremental revenue.
  • Collaborate with sales and service teams to identify upsell opportunities during dispatch.
  • Track and report missed revenue opportunities due to scheduling gaps or inefficiencies.
• Dispatch Operations
  • Assign and route service jobs to technicians based on availability, proximity, and skill level.
  • Ensure technicians are fully utilized throughout the day to meet service and revenue targets.
  • Communicate effectively with field teams to manage delays, cancellations, and reschedules.
• Customer Experience
  • Maintain high levels of customer satisfaction by ensuring timely and accurate technician arrival.
  • Resolve scheduling conflicts and customer inquiries with professionalism and urgency.
• Data & Reporting
  • Use dispatch software and dashboards to monitor KPIs such as job completion rates, revenue per job, and technician productivity.
  • Provide daily and weekly reports on dispatch performance and revenue impact.
• Other duties as assigned

Qualifications:

• Proficient in Service Titan or similar service software
• Must have exceptional attention to detail
• Strong organizational and time management skills, and ability to prioritize
• Must be a self-starter and driven
• Excellent communication and interpersonal skills
• Strong problem-solving skills and analytical abilities

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.