Dispatcher

One Hour Heating & Air Conditioning; Houston (TX); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Generous PTO

Health insurance

401k with company match

Life insurance

Job summary

One Hour Heating & Air Conditioning in Houston is seeking a Dispatcher to manage technician scheduling and communication with customers. The role includes overseeing service calls, maintaining customer databases, and preparing invoices.

The ideal candidate possesses excellent communication skills and holds a HS diploma or GED. The company offers generous benefits, including health insurance and retirement plans.

Qualifications

• Must possess an HS diploma or GED.
• Excellent communication skills and ability to manage customer inquiries.
• Knowledge of safety policies and procedures.

Responsibilities

• Schedule technician appointments and maintain service technician schedules.
• Respond to customer inquiries regarding schedules and services.
• Prepare invoices and timecards for processing.

Skills

Excellent communication and listening skills

Ability to follow safety policies

Customer service skills

Education

HS diploma or GED

Job description

The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.

What can joining the One Hour team offer you?

• The opportunity you deserve to build your career with a well-established company. We prioritize promoting from within!
• A best-in-the-industry benefits package that includes generous PTO, health, dental, vision, 401k with company match, and life insurance.

Responsibilities

• Maintain the service technician schedules and dispatch technicians as service calls are completed.
• Schedule technician’s return trips with customers to complete jobs after arrival of parts.
• Maintain on call schedule for service technician and after-hours service procedures.
• Enter service calls, schedule calls, and generate call debriefing with technicians daily.
• Maintain customer database, ensuring complete, accurate, and updated entry of information.
• Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
• Respond to service technician requests both by radio and phone.
• Follow up and schedule preventative maintenance service appointments.
• Review completed service work orders for accuracy.
• Prepare invoices and timecards for processing.
• Coordinate fleet preventative maintenance appointments and maintain organized records for all fleet working directly with the Operations Manager.
• Assist safety manager with maintaining all safety documents and training rosters.
• Participate in all company-sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Qualifications

• HS diploma or GED
• Excellent communication and listening skills
• Follow all safety policies and procedures
• Maintain a courteous demeanor with all customers and associates

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer

Compensation: $20.00 - $23.00 per hour