Dispatcher (Part Time)

Harris Fort Bend Emergency Services District 100; Houston (TX); On-site; USD 31,000 - 33,000; Full time

Job summary

Harris Fort Bend Emergency Services District 100 is seeking a dispatcher for multi-channel emergency radio and communications work in the WestCom Emergency Communications Center. You will receive and prioritize emergency and non-emergency calls, provide on-scene medical instructions when needed, and monitor unit statuses.

Role requires working 24-hour shifts in a 24/7 operation, with training pay of $22.50/hour and $24.00/hour after training.

Qualifications

• Experience in public safety dispatch or 911 call center preferred.
• Must be at least 21 years old with a high school diploma or GED; preferred additional education.

Responsibilities

• Receive, evaluate, and dispatch emergency and non-emergency calls using CAD and established protocols.
• Provide emergency medical instructions to callers until responders arrive.
• Monitor and maintain location and status of fire, EMS, and other units.
• Operate radio, telephone, CAD, and other communications equipment, including TDD/TTY systems.
• Complete required reports, logs, and equipment inspections.
• Work 24-hour shifts, overtime, holidays, and emergency call-backs in a 24/7 operation.

Skills

Emergency dispatch

Public safety operations

Verbal communication

Multitasking under pressure

Education

High school diploma or GED

Tools

CAD systems

Two-way radios

TDD/TTY systems

Telephones

Job description

This is a specialized position performing multi-channel emergency radio and communications work for Harris and Fort Bend County ESD #100 – WestCom Emergency Communications Center (a secondary Public Safety Answering Point for fire and emergency services). The Dispatcher is responsible for receiving and prioritizing emergency and non- emergency telephone calls from the public and primary Public Safety Answering Points. Work is performed under general supervision by the Dispatch Shift Supervisor and the Communications Director.

Pay: $22.50 during training, $24.00 after completing training

Job Responsibilities

• Receive, evaluate, and dispatch emergency and non-emergency calls using established protocols and computer-aided dispatch (CAD) systems.
• Provide emergency medical instructions to callers until responding personnel arrive.
• Monitor and maintain the location and status of fire, EMS, and other emergency response units.
• Operate radio, telephone, CAD, and other communications equipment, including TDD/TTY systems.
• Maintain situational awareness by monitoring assigned radio channels, reviewing call information, and assisting fellow dispatchers.
• Demonstrate professionalism, teamwork, confidentiality, and excellent customer service.
• Complete required reports, logs, documentation, and equipment inspections.
• Perform additional duties and respond to emergency staffing needs as assigned.
• Must be at least 21 years old with a high school diploma or GED; additional education preferred.
• One (1) year of public safety dispatch or 911 call center experience
• Must currently hold Priority Dispatch EMD and EFD; IC S100/200; NIMS 700/800; and CPRD
• Successfully complete the required dispatch training program within 6 months of hire date and participate in ongoing professional development.
• Ability to type at least 40 words per minute and meet required hearing, vision, dexterity, and physical standards, including lifting up to 50 pounds occasionally.
• Ability to work 24-hour shifts, overtime, holidays, and emergency call-backs in a 24/7 operation. Must maintain a personal telephone.

Necessary Knowledge

• Knowledge of emergency dispatch procedures, public safety operations, and emergency communication protocols.
• Proficiency with CAD systems, two-way radios, telephones, and standard office equipment.
• Strong verbal and written communication, interpersonal, and customer service skills.
• Ability to multitask, prioritize emergencies, make sound decisions, and remain calm under pressure.
• Ability to maintain confidentiality and establish effective working relationships with emergency personnel, coworkers, and the public.
• Ability to maintain concentration and operate communications equipment, including wearing a headset, for extended periods in a high-stress environment.

Harris Fort Bend Emergency Services District 100