Dispatcher

Hope Plumbing; Indianapolis, Northern (IN, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Hope Plumbing in Indianapolis, IN is seeking a full-time Dispatch Supervisor to coordinate Drain Technicians and manage daily dispatch operations. The standard shift is 7:30 AM – 4:00 PM, Monday through Friday, with a mandatory 30-minute unpaid lunch break.

The position is based in the office unless pre-approved for remote work, and you’ll serve as the primary contact for technicians throughout the day. Responsibilities include scheduling, monitoring progress in ServiceTitan, communicating with

Qualifications

• 1 year dispatching experience preferred.
• Familiarity with ServiceTitan or similar CRM software.
• Strong communication and organizational skills.

Responsibilities

• Schedule and dispatch Drain Technicians to jobs efficiently and accurately
• Monitor technician progress and job status using dispatch software (ServiceTitan)
• Communicate with customers regarding service windows, delays, or updates
• Adjust scheduling in real time based on emergencies, cancellations, or technician availability
• Maintain accurate, up-to-date job board organization and work order documentation
• Collaborate with managers, field supervisors, and CSRs to ensure smooth operations
• Log job details and customer communications in ServiceTitan
• Serve as primary contact for technicians throughout the day
• Additional duties as assigned by management

Skills

Dispatching

CRM software

Communication

Time management

Tools

ServiceTitan

Job description

Job description:

• Standard Shift:7:30 AM – 4:00 PM, Monday through Friday


• Lunch Break:Amandatory 30-minute unpaid lunch breakmust be taken daily.


• If only the minimum 30 minutes are taken, the workday may end 30 minutes earlier with supervisor approval.


• Work Location:This position is basedin the office, unless otherwise pre-approved by management.

Job Responsibilities

• Schedule and dispatch Drain Technicians to jobs efficiently and accurately


• Monitor technician progress and job status using dispatch software (e.g., ServiceTitan)


• Communicate with customers regarding service windows, delays, or updates


• Adjust scheduling in real time based on emergencies, cancellations, or technician availability


• Maintain accurate, up-to-date job board organization and work order documentation


• Collaborate with managers, field supervisors, and CSRs to ensure smooth operations


• Log job details, technician notes, and customer communications in ServiceTitan


• Serve as a primary point of contact for technicians throughout the day


• Additional Duties:This role may include other responsibilities as assigned by management to support business needs.

Time & Attendance

• Regular, punctual attendance is critical to dispatch operations


• Any schedule changes or time off requests must be submitted and approved in advance


• Although this is a salaried position, workload flexibility may be required during peak seasons or staffing gaps

Job Type: Full-time

Benefits:

• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Retirement plan


• Vision insurance

Experience:

• Dispatching: 1 year (Preferred)


• Service Titan and/or other CRM software: 1 year (Preferred)

Work Location: In person