Dispatcher

Sila Services; Norwalk (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading home services company in Norwalk, CT is looking for a detail-oriented Dispatcher who is passionate about customer service and operational excellence. In this full-time role, you will coordinate daily schedules for field service technicians, ensuring high-quality service delivery while driving company revenue goals.

Benefits

401(k) with Company Match

Affordable Medical, Dental, and Vision Insurance

Health Savings Account with company contributions

Paid Time Off (PTO)

Tuition reimbursement

Qualifications

• 1-5 years of customer service experience required.
• Hard work ethic and willingness to work OT when necessary.
• Experience in a customer service role practicing 'customer first'.

Responsibilities

• Daily scheduling of field service technicians.
• Direct interaction with customers for service needs.
• Dispatch technicians and maintain customer database.

Skills

Organizational skills

Customer service

Problem-solving

Team mentality

Tools

Service Titan

Job description

Come join one of the fastest growing home services companies in the US!

Astacio Plumbing, HVAC, and Electrical is an industry leading home services contractor located in Norwalk, CT. Our success has been driven by hiring people who share our core company values of integrity, honesty, and quality, and providing them with opportunities for grow and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a detail-oriented Dispatcher with a track record of providing exceptional customer service to join our team!

Come grow with us!

In exchange for your skillset and commitment, we offer:

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Family & friends discounts on services

- Yearly Performance Reviews

Dispatcher

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The Dispatcher will work in the Norwalk, CT office with the other Dispatchers and Customer Service Reps. The Dispatcher will handle the day-to-day interactions with the customers and will be a valued player in support of the company’s growth.

The Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities include the following:

Daily scheduling of field service technicians

Direct interaction with customers in need of service

Answer in-bound calls

Make outbound calls to schedule service and solicit customers for future business

Dispatch technicians to jobs

Helping team members with side tasks

Maintain customer database

ProvideBEST IN CLASScustomer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following:

1 - 5 years of customer service experience

Desire to achieve goals, both personal and professional

Hard work ethic and willingness to work OT when necessary

Strong team mentality

Experience in a customer service role where the phrase “customer first” was practiced daily

Experience with Service Titan system is a bonus

Benefits include:

Competitive salary with future bonus opportunities

Medical, Vision and Dental Insurance

Paid vacation and holidays

401K with employer match

Short-term and Long-term disability

Life Insurance

Job Type: Full-time

Job Type: Full-time

Salary: $26-$28 per hour

$26 - $28 an hour