Freight Truck Dispatcher - Broker

Pembroke & Co.; Auburn (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Short-term Disability Insurance

Life Insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pembroke & Co. in Auburn, ME is seeking a Freight Truck Dispatcher to manage day-to-day dispatch for a growing team of Class A CDL drivers. You will keep loads moving, adjust to delays, and make quick decisions in a hands-on dispatch role within a local transportation company.

The ideal candidate has 5+ years of dispatch experience, working with TMS systems, and strong communication skills to coordinate routes, load status, and carrier paperwork while ensuring safety and regulatory compliance.

Qualifications

• 5+ years hands-on tractor-trailer dispatch experience.
• Experience in carrier dispatch with CDL Class A drivers.
• Familiarity with ICC regulations and safety awareness (preferred).
• Experience with Google Suite, Profit Tools, FourKites, and TMS Scheduling (preferred).

Responsibilities

• Dispatch and manage schedules for Class A CDL drivers.
• Coordinate routes, loads, deliveries, and pickups using TMS software.
• Serve as the main point of contact for drivers and inform on load status, delays, and changes.
• Troubleshoot inquiries, delays, breakdowns, and rerouting needs in a timely manner.
• Coordinate with brokerage to qualify carriers and administer paperwork.
• Maintain records and ensure on-time pickup and delivery.
• Ensure compliance with local, state, and federal regulations.

Skills

Dispatch experience

CDL Class A

TMS Scheduling

Google Suite

FourKites

ICC regulations

Tools

Profit Tools

FourKites

TMS Software

Job description

Position Overview

Supporting a growing, local, and family-owned transportation company, the Freight Truck Dispatcher will manage day-to-day dispatch for a growing team of Class A CDL drivers, keeping loads moving and solving issues as they come up. This role requires hands-on dispatch experience within the trucking industry and the ability to manage live loads, adjust to delays, and make quick decisions. This role is ideal for someone who is self-motivated, communicates effectively, and enjoys being part of a close-knit, collaborative team.

Benefits

• Short-term Disability Insurance
• Life Insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities

• Dispatch and manage schedules for Class A CDL drivers, assign loads, and adjust schedules as needed
• Utilize TMS & logistic software to coordinate routes, loads, deliveries, and pick-ups
• Serve as the main point of contact for drivers and ensure all parties are informed of load status, delays, and changes
• Troubleshoot and resolve customer inquiries, delays, breakdowns, and rerouting needs in a timely mannerPartner with brokerage contacts and internal teams to ensure efficient load planning and execution
• Coordinate with brokerage department to qualify carriers and administer paperwork
• Maintain accurate records, track load progress, and ensure on-time pickup and delivery performance
• Ensure compliance with applicable local, state, and federal regulations

What We’re Looking For

• 5+ years of hands-on tractor-trailer dispatch experience (required)
• Experience working in a carrier dispatch (CDL Class A Drivers; dry van and/or flatbed) environmentWorking knowledge of ICC regulations and safety awareness (preferred)
• Experience working with Google Suite, Profit Tools, FourKites, and TMS Scheduling (preferred)
• Ability to troubleshoot and predict problems before they arise
• Ability to think and act creatively to provide solutions in a fast-paced, time-sensitive environment
• Effective communication skills and an ability to interact with drivers,customers, and internal teams
• Strong organizational skills and an ability to work swiftly between multiple projects

What to Expect

• A reliable schedule (Monday through Friday, 8:00 AM – 5:00 PM and overtime opportunities available)
• A primary work location in south-central Maine
• Sitting for long durations (must be able to twist, turn, bend, stand, climb, kneel, and walk as required to perform the duties associated with the Dispatcher role)

Why Join Us?

• We are an established Maine-based company with 40 years of industry experience
• We have many long-tenured employees and believe in a community-focused culture
• We are committed to safety