Dispatcher

City of North Richland Hills, Texas; North Richland Hills (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement contributions

Job summary

The City of North Richland Hills, Texas is looking for a full-time Emergency Services Dispatcher. This role involves answering emergency and non-emergency calls to ensure the safety of residents. Key requirements include a high school diploma, one year of relevant experience, and certifications in EMD, CPR, and Telecommunications. The job schedule consists of four consecutive 10-hour shifts with three days off. Benefits include comprehensive insurance coverage, retirement contributions, and generous vacation and leave policies.

Qualifications

• One year of experience dealing with the public, providing customer service, or dispatch experience.
• EMD Certification, CPR Certification, Telecommunications Certification within one year of employment.
• Typing test with a minimum score of 35 words per minute.

Responsibilities

• Answer and respond to emergency and non-emergency calls.
• Evaluate and prioritize needs of callers.
• Dispatch appropriate personnel to respond to calls.

Skills

Customer service

Emergency Medical Dispatch (EMD)

Telecommunications

Typing (35 wpm)

Education

High School Diploma/GED equivalent

Job description

Overview

The purpose of this position is to ensure the safety of the City’s residents and employees through the proper handling of the City’s emergency services calls. This is accomplished by answering and responding to emergency and non-emergency calls for police, fire, medical, water, public works and animal control services, evaluating and prioritizing needs of caller, dispatching the appropriate personnel to respond to calls, providing emergency medical information to caller while awaiting the arrival of response units and operating various types of communications equipment. Other duties include maintaining knowledge of communication regulations and rules, entering information into federal, state and local databases regarding wanted/missing persons and stolen property files, completing associated and required paperwork, attending training courses, troubleshooting communications equipment and interacting with other City employees and citizens. This position does not provide direction to others.

Why Work for the City of North Richland Hills?

As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it.

Insurance

Full time employees are offered a complete line of benefits, which includes medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs.

Retirement

As a full time, employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

Vacation, Holidays, and Sick Leave

The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

What We\'re Looking For

• High School Diploma/GED equivalent.
• One year of experience dealing with the public, providing customer service, dispatch or related experience.
• EMD Certification, CPR Certification, Telecommunications Certification, and TCOLE Basic Dispatch Certification within one year of employment as a condition of continued employment.
• This position requires a typing test with a minimum typing score of 35 words per minute.

Additional Information

• Typical Work Schedule Will Be: Four consecutive 10-hour shifts, with three consecutive days off.
• Rotating through all shifts is required during training.
• Schedules are subject to change reflecting the needs of the department.
• Please visit the Police Recruiting page for more details: https://www.joinnrhpd.com/
• For any questions, please email [e-mail] or call 817-427-7150.