Dispatcher

Ambulnz NY, LLC; New York (NY); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Sign-on bonus up to $3,000

Referral bonus up to $1,500

401K

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Job summary

Ambulnz NY, LLC in Ridgewood, NY is seeking a full-time dispatcher to manage high-volume calls and dispatch using CAD systems. You will coordinate transportation and support billing activities while delivering quality customer service.

The ideal candidate shows strong communication, multitasking, and teamwork skills and is available for nights and weekends. Benefits include sign-on bonuses and comprehensive coverage.

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with data entry and typing 40–45 WPM preferred.

Responsibilities

• Call Management: handle high-volume intake calls and dispatch.
• Resource Coordination: determine appropriate level of care and coordinate transport.
• Customer Service: provide courteous service to facilities and the public.
• Trip Assignment: assign trips based on needs and availability.
• Billing Support: assist with patient billing and pre-billing activities.

Skills

Communication skills

Teamwork

Multitasking

Typing 40-45 WPM

Data entry

Education

High School Diploma or GED

Tools

CAD software

Job description

Title: DispatcherPay Rate Range: $19 - $24 per hourLocation: 16-70 Weirfield St. Ridgewood, New York 11385Employment Type: Full-TimeAvailability: Must have open availability including nights and weekendsShifts Available: Day shift or Overnight shift available. Please note schedules are subject to change based on operational needsBenefits:Sign-on Bonuses for Full-Time new hires of up to $3,000.Referral Bonus when recommending a full-time candidate that is hired of up to $1,500.401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.About Ambulnz by DocGo:Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.Responsibilities:Call Management: Handle high-volume intake calls, prioritize, and dispatch using CAD systemsResource Coordination: Determine the appropriate level of care and coordinate transport activities with field EMTsCustomer Service: Provide courteous, friendly service to medical facilities, the public, and fellow EMS staffTrip Assignment: Assign trips to the appropriate resources based on needs and availabilityBilling Support: Collect patient billing information and assist with pre-billing activities.Other tasks as assignedRequirements:High School Diploma / GEDStrong verbal and written communication skillsExcellent interpersonal and teamwork skillsAbility to multitask and prioritize tasks effectivelyAbility to work both independently and collaboratively in a team settingPreferred Qualifications:1-2 years of transportation dispatch experience (EMS dispatch preferred)Emergency Medical Technician - EMT experienceStrong geographical knowledge of service areasAbility to remain calm and composed in high-pressure situationsProficiency in typing (40-45 WPM) and data entry experienceFamiliarity with computer-aided dispatch (CAD) softwareEEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.