› DISPATCHER ‹

CivicPlus, LLC; Nashua (NH); On-site; USD 22,000 - 33,000; Full time

Job summary

CivicPlus, LLC seeks a Dispatcher to maintain two-way radio/telephone communications, assign service requests, and operate CAD and SPOTS systems in daily policing operations. You will perform data entry, monitor channels, and ensure compliance with rules and regulations.

Requirements include a high school diploma or equivalent, 6 months of relevant experience, strong listening and oral communication, data-entry skills, and the ability to act calmly in emergencies; oral and written exams are

Qualifications

• Must have at least 6 months of relevant work experience or equivalent education.
• Excellent listening and oral communication skills.
• Proficient data entry skills and ability to act per department policies in emergencies.
• Must successfully complete oral and written exams.

Responsibilities

• Maintain two-way radio and/or telephone communication between Dispatch Center and officers.
• Assign requests for response with appropriate response codes.
• Enter data in CAD and monitor SPOTS/NCIC checks and reports.

Skills

Listening

Oral communication

Data entry

Emergency response

Education

High School Diploma or equivalent

Tools

CAD system

SPOTS system

NCIC checks

Job description

Maintains continuous two-way radio and/or telephone communication between Dispatch Center and officers/department personnel to assign requests for response for service with appropriate response code; maintains standardized operations of the computer-aided dispatch system (CAD) & the state’s SPOTs system; adheres to FCC, NCIC & department rules and regulations; data entry in CAD system; monitors street activity via the radio; performs criminal record, license, motor vehicle registration record through SPOTS and NCIC checks; enters stolen property, missing and wanted persons into NCIC; monitors City’s traffic channel; other duties as assigned.

QUALIFICATIONS

Minimum of 6 months relevant work experience and high school diploma or certified equivalent is required. A combination of education and experience will be considered. Must possess good listening and excellent oral communications skills, data entry skills, and have the ability to react appropriately per department policies and regulations in emergency situations. Ability to successfully complete oral and written exams is essential.

SALARY

Starting hourly rate not to exceed $23.77