Dispatcher

MOOSTY EXPRESS; Milpitas (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Moosty Express is seeking a Dispatcher to coordinate daily delivery routes and assign drivers from our Milpitas, CA operations hub. The role involves monitoring shipments, providing updates to drivers and customers, resolving scheduling issues, and ensuring on-time routing.

You will use dispatch software and routing tools, log deliveries, and work closely with operations to adjust routes and handle urgent requests. On-site presence and strong logistics focus are essential.

Qualifications

• Strong organizational and time-management skills to handle multiple routes, drivers, and delivery requests efficiently.
• Solid communication and customer service skills to interact professionally with drivers, team members, and customers.
• Basic computer skills, including familiarity with dispatch or routing software, spreadsheets, and email.
• Problem-solving and decision-making skills to address delays, route changes, and unexpected operational issues.
• Attention to detail and record-keeping skills to log deliveries and schedules accurately.
• High school diploma or equivalent; prior experience in dispatch, delivery operations, or logistics is preferred.
• Ability to work on-site in Milpitas, CA, including occasional extended hours or weekend shifts as business needs require.
• Knowledge of local geography and traffic patterns is beneficial; bilingual communication skills are a plus.

Responsibilities

• Coordinate daily delivery routes and assign drivers to routes.
• Monitor shipment status and provide updates to drivers and customers.
• Resolve scheduling issues and address service concerns as they arise.
• Utilize dispatch or routing software to log deliveries and track performance.
• Log delivery information and schedules with attention to accuracy.
• Collaborate with operations staff to adjust routes and handle urgent requests.
• Support overall logistics performance and efficiency of dispatch operations.

Skills

Organizational skills

Time management

Communication skills

Customer service

Problem-solving

Attention to detail

Team collaboration

Multitasking

On-site work

Education

High school diploma or equivalent

Tools

Dispatch software

Routing software

Spreadsheets

Email

Job description

Company Description

Moosty Express was founded during the COVID-19 pandemic to meet growing logistics and delivery needs for customers. The company focuses on providing reliable package delivery services with a strong commitment to customer satisfaction. A dedicated team works to ensure prompt, responsive service for a variety of delivery options. Employees are encouraged to uphold high service standards so customers receive consistent, dependable support. This focus on quality and reliability helps build long-term relationships and repeat business.

Role Description

The Dispatcher is a full-time, on-site role based in Milpitas, CA. This position is responsible for coordinating daily delivery routes, assigning drivers, and monitoring shipment status throughout the day. The Dispatcher communicates with drivers and customers to provide updates, resolve scheduling issues, and address any service concerns. Typical tasks include managing dispatch software or tracking tools, logging delivery information, and ensuring that packages are routed efficiently and on time. The role also involves working closely with operations staff to adjust routes, handle urgent requests, and support overall logistics performance.

Qualifications

• Candidates should possess strong organizational and time-management skills to handle multiple routes, drivers, and delivery requests efficiently.
• Candidates should possess solid communication and customer service skills to interact professionally with drivers, team members, and customers.
• Candidates should possess basic computer and technology skills, including familiarity with dispatch or routing software, spreadsheets, and email.
• Candidates should possess problem-solving and decision-making skills to address delays, route changes, and unexpected operational issues.
• Candidates should possess attention to detail and record-keeping skills to accurately log deliveries, schedules, and service information.
• High school diploma or equivalent; prior experience in dispatch, delivery operations, or logistics is preferred.
• Ability to work on-site in Milpitas, CA, including occasional extended hours or weekend shifts as business needs require.
• Knowledge of local geography and traffic patterns is beneficial; bilingual communication skills are a plus.