Dispatcher

The Chronicle Of Higher Education, Inc.; Melbourne (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking Dispatchers to assist students and campus employees via phone, email, and in-person responses. This position entails answering multiple phone lines, dispatching officers, and providing assistance during emergencies while maintaining calm in a busy environment.

You will be required to work a fluctuating schedule across 24-hour shifts that include holidays, nights, and weekends. Candidates must possess excellent communication skills and experience with Microsoft Office.

Responsibilities

• Answer multiple phone lines and dispatch officers to locations.
• Assist walk-ins with inquiries following established procedures.
• Provide safety awareness through daily contact with the community.
• Dispatch officers to all emergencies and coordinate assistance.
• Provide clerical support and special project help.

Skills

Excellent oral and written communication skills

Experience with Microsoft Word and Excel

Ability to remain calm and in control in a busy environment

Job description

The Department of Security Dispatchers assists students and campus employees via phone, email, and in‑person and responds appropriately to 911 or non‑emergency calls. Dispatchers also provide administrative support and perform secondary administrative and clerical duties.

Dispatchers work an 80‑hour pay cycle with a fluctuating schedule during a 24‑hour, 7‑day‑a‑week operation, including holidays, nights, and weekends.

Job Responsibilities

• Answer multiple phone lines and dispatch officers to appropriate locations using a two‑way radio, on and off campus.
• Assist walk‑ins with inquiries following established procedures.
• Provide safety awareness through daily contact with the university community and visitors by giving general safety information, directions, and parking information.
• Dispatch officers to all emergencies, coordinate law‑enforcement, medical, and/or fire assistance, provide a proactive role after the emergency, and make appropriate notifications on campus as directed.
• Utilize the Computer Aided Dispatch (CAD) system as appropriate.
• Provide clerical support as needed, special projects, scanning, and data entry.
• Other duties as assigned.
• May be required to work during emergency situations, remaining at the university until the situation has terminated. Work designated alternate hours and perform other responsibilities as needed.

Qualifications

• Excellent oral and written communication skills.
• Experience with Microsoft Word and Excel.
• Ability to remain calm and in control within a busy professional workplace.

Equal Opportunity

Florida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non‑Discrimination and Anti‑Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email [e-mail], or [phone]; or to the U.S. Department of Education Office for Civil Rights.

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.

E-Verify

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