Dispatcher

Hope Plumbing, Heating & Cooling; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Hope Plumbing, Heating & Cooling in Indianapolis is seeking a full-time Dispatcher to schedule and dispatch Drain Technicians, monitor progress, and communicate with customers about service windows and updates. The role is office-based with standard hours 7:30 AM–4:00 PM, Monday–Friday, and requires collaboration with managers, field staff, and CSRs to ensure smooth operations.

Experience with ServiceTitan or similar CRM is preferred; benefits include health, dental, life, vision insurance, paid

Qualifications

• 1 year of dispatching experience preferred.
• Experience with ServiceTitan or similar CRM software.
• Strong communication and scheduling skills.
• Ability to prioritize and adapt to emergencies.

Responsibilities

• Schedule and dispatch Drain Technicians to jobs efficiently and accurately
• Monitor technician progress and job status using dispatch software (e.g., ServiceTitan)
• Communicate with customers regarding service windows, delays, or updates
• Adjust scheduling in real time based on emergencies, cancellations, or technician availability
• Maintain accurate, up-to-date job board organization and work order documentation
• Collaborate with managers, field supervisors, and CSRs to ensure smooth operations
• Log job details, technician notes, and customer communications in ServiceTitan
• Serve as a primary point of contact for technicians throughout the day
• Additional Duties: This role may include other responsibilities as assigned by management to support business needs.

Skills

Scheduling

Dispatching

Customer communication

Problem solving

Tools

ServiceTitan

CRM software

Job description

Job description:

• Standard Shift:7:30 AM – 4:00 PM, Monday through Friday
• Lunch Break:Amandatory 30-minute unpaid lunch breakmust be taken daily.
• If only the minimum 30 minutes are taken, the workday may end 30 minutes earlier with supervisor approval.
• Work Location:This position is basedin the office, unless otherwise pre-approved by management.

Job Responsibilities

• Schedule and dispatch Drain Technicians to jobs efficiently and accurately
• Monitor technician progress and job status using dispatch software (e.g., ServiceTitan)
• Communicate with customers regarding service windows, delays, or updates
• Adjust scheduling in real time based on emergencies, cancellations, or technician availability
• Maintain accurate, up-to-date job board organization and work order documentation
• Collaborate with managers, field supervisors, and CSRs to ensure smooth operations
• Log job details, technician notes, and customer communications in ServiceTitan
• Serve as a primary point of contact for technicians throughout the day
• Additional Duties:This role may include other responsibilities as assigned by management to support business needs.

Time & Attendance

• Regular, punctual attendance is critical to dispatch operations
• Any schedule changes or time off requests must be submitted and approved in advance
• Although this is a salaried position, workload flexibility may be required during peak seasons or staffing gaps

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Dispatching: 1 year (Preferred)
• Service Titan and/or other CRM software: 1 year (Preferred)

Work Location: In person