Dispatcher

Smurfit Westrock; Livonia (MI); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical w/ HSA

401(k) match

Paid vacation & holidays

Life Insurance & AD&D

Disability Insurance

Tuition Reimbursement

Job summary

Smurfit Westrock Packaging Solutions in Livonia, MI is seeking a Dispatcher to schedule and dispatch drivers for routes delivering products to customer locations. The role shift is Mon-Fri, 10am-6pm or 11am-7pm, with pay of $26-$28 per hour.

You will plan routes, maximize efficiency, maintain DOT-compliant reports, and provide outstanding customer service during deliveries and pickups. A high school diploma and 2+ years dispatch experience are required.

Qualifications

• High school diploma or equivalent required.
• 2+ years of transportation dispatch experience.
• Knowledge of DOT policies and practices.
• One or more years of truck driver experience preferred.
• General fluency in English, both written and spoken.

Responsibilities

• Receive order requests from branch staff and schedule drivers.
• Plan and map routes for drivers to maximize efficiency.
• Schedule deliveries to meet deadlines and service levels.
• Use dispatch system to contact drivers and adjust routes.
• Maintain DOT-compliant reports and safety documentation.
• Coordinate last-minute deliveries to meet customer needs.
• Communicate with operations about inventory and customer concerns.

Skills

Dispatch scheduling

DOT knowledge

English fluency

Customer service

Windows proficiency

Education

High school diploma or equivalent

Tools

Dispatch software

Office software

Job description

The Opportunity:

The Dispatcher position will be responsible for scheduling and dispatching drivers for routes to deliver products to our customer locations.

Shift

Mon-Fri, 10am - 6pm or 11am - 7pm

Pay Rate

$26 - 28/hour

How you will impact Smurfit Westrock Packaging Solutions

• Receive order requests from branch staff.
• Plan and map routes for drivers
• Schedule deliveries to maximize efficiency and meet delivery deadlines.
• Utilize computer-aided dispatch system to contact drivers and plan/adjust routes.
• Maintain required reports and compliance with DOT regulations.
• Receive and respond to calls for assistance from drivers.
• Provide outstanding customer service during delivery and pick-up operations.
• Follow all safety rules for equipment, material handling and transport as required by DOT, OSHA, and Victory safety program.
• Communicate effectively with operations staff about customer concerns and inventory issues.
• Coordinate last-minute or unscheduled deliveries to meet customer needs.
• Other duties as assigned.

What you need to succeed

• High school diploma or equivalent
• Two or more years of transportation industry dispatch required with knowledge of DOT policies and practices.
• One or more years’ experience as a truck driver preferred.
• General fluency in English required, verbal and written.
• Basic computer literacy required, knowledge of Microsoft Windows preferred

Physical Requirements

• Position requires regular keyboarding, sitting, standing, and walking. Work is performed in both an office environment and warehouse floor where incumbent may be exposed to environmental noises and hazards.
• Use of proper personal protection equipment is required depending on the location and potential hazards including safety shoes, safety vest, bump cap, gloves, hearing protection, safety glasses, and respiratory protection.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work environment is usually moderate to noisy.

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work

Benefits include

• Medical w/ HSA
• Mental Health
• 401(k) with 5% company match
• Paid vacation time & holidays
• Life Insurance & AD&D
• Short-& Long-term Disability Insurance
• Tuition Reimbursement.

#WorkWithSmurfitWestrock #Packaging Solutions

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.