Dispatcher

MV Transportation; Burlingame (CA); On-site; USD 37,000 - 51,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, communicating with drivers and clients, and ensuring safe, on-time performance. The role reports to Dispatch Supervisors/Managers and requires strong multitasking and customer service skills.

Starting pay is $32 per hour for California-based work. Applicants should have Dispatcher or relevant experience and a high school diploma.

Qualifications

• One year of Dispatcher experience preferred.
• Two years of customer service experience preferred.
• High School diploma or equivalent required.
• Experience with Trapeze software.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• Strong customer service commitment and professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Supervisors/Managers.
• Monitors radio, telephones and on-road service quality.
• Influences positive employee morale and customer service.
• Monitors and completes driver sign-in/sign-out daily.
• May assign trips to drivers to balance routes.
• Monitors daily system performance.
• Participates in analysis of operating performance.
• Notes late or disrupted routes and reports to supervisors.
• All other duties as assigned.

Skills

Dispatcher experience

Customer service

Multitasking

Phone etiquette

Service area knowledge

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

Overview

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Responsibilities

MV Transportation is seeking aDispatcherwho worksto direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities:

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.


• Monitors radio, telephones and on-road provision of service for quality.


• Responsible for influencing positive employee morale and quality customer service.


• Monitors and completes driver sign-in and sign-out daily.


• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.


• Monitors daily system performance.


• Participates in analysis and review of operating performance.


• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.


• All other duties, as assigned.

Qualifications

TalentRequirements:

• One(1)year previous Dispatcher experience preferred.


• Two (2)years of Customer Service experience is preferred.


• High School diploma or equivalent.


• Experience with Trapeze software.


• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.


• Demonstrate a high customer service commitment.


• Able to demonstrate professional phone manner.


• Knowledge of theservicearea is a plus.

Starting Pay $32/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.