Dispatcher

MV Transportation; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

MV Transportation in Baltimore, Maryland is seeking a Dispatcher to oversee day-to-day route operations and ensure timely service delivery. The role involves daily interaction with drivers and clients, where operational performance and safety are paramount.

The ideal candidate will possess previous Dispatcher experience, strong customer service skills, and familiarity with Trapeze software. Join MV Transportation to help manage efficient route operations in a dynamic environment.

Qualifications

• One year previous Dispatcher experience preferred.
• Two years of Customer Service experience is preferred.
• Knowledge of the service area is a plus.

Responsibilities

• Direct daily route operations and communicate with drivers and clients.
• Monitor radio, telephones and service quality.
• Complete driver sign-in and sign-out daily.
• Participate in analysis of operating performance.

Skills

Dispatcher experience

Customer service

Trapeze software

Multi-tasking

Professional phone manner

Education

High School diploma or equivalent

Job description

Overview

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Responsibilities

MV Transportation is seeking aDispatcherwho worksto direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

Job Responsibilities:

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Qualifications

TalentRequirements:

• One(1)year previous Dispatcher experience preferred.
• Two (2)years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of theservicearea is a plus.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.