Dispatcher

REINEKE FAMILY DEALERSHIPS INC; Lima (OH); On-site; USD 38,000 - 58,000; Full time

Job summary

REINEKE FAMILY DEALERSHIPS INC. in Lima, OH is seeking a Service Dispatcher to coordinate vehicle repair work and communicate with customers while ensuring smooth shop workflow. You will assign technicians, track repair progress, and work with parts to ensure timely deliveries.

The role requires strong customer service, multitasking, and the ability to stay organized in a fast-paced dealership environment. Experience in a service or dealership setting is preferred, and a valid driver's license

Qualifications

• Valid driver's license.
• 2+ years' experience in a service or dealership environment, sales, or customer service
• Ability to work in a paced environment with multitasking

Responsibilities

• Assign technician to repair order
• Track status and progress of vehicle repairs
• Utilize CDK for repair order and customer tracking
• Answer customer service calls, provide status updates and resolve issues to maintain customer satisfaction
• Coordinate parts orders with the parts department and ensure timely delivery to service department vehicles
• Maintain organized customer records, update dispatch software and process orders accurately
• Provide support to service and parts managers

Skills

Achieving High Standards

Working Effectively with Others

Handling Pressure

Multitasking

Customer service

Problem solving

Job description

Job Details

Job Location: Reineke Ford Lincoln of Lima - Lima, OH 45804

Summary: The service dispatcher coordinates vehicle repair services by dispatching repair work to the appropriate service technician, managing customer communication, and ensuring efficient workflow within the service shop.

Reports To: Assistant Service Manager / Service Manager

Responsibilities

• Assign technician to repair order
• Track status and progress of vehicle repairs
• Utilize CDK for repair order and customer tracking
• Answer customer service call, provide status updates and resolve issues or concerns to maintain customer satisfaction
• Coordinate parts orders with the parts department and ensure timely delivery to service department vehicles
• Maintain organized customer records, update dispatch software and process orders accurately
• Provide support to service and parts managers

QualificationsQualifications or Skills Required

• Achieving High Standards
• Working Effectively with Others
• Handling Pressure
• Ability to manage multiple tasks, prioritize effectively, and maintain organization
• A positive attitude and strong focus on providing good customer service
• Critical thinking and solve problems under pressure

Qualifications

• Valid driver’s license
• Ability to work in a paced-paced environment with the ability to multitask
• 2+ years' experience in a service or dealership environment, sales, or customer service