DISPATCHER

Hawaiian Cement; Kahului (HI); On-site; USD 50,000 - 75,000; Full time

Job summary

Hawaiian Cement in Kahului, HI is seeking a dedicated Dispatcher to coordinate ready-mix deliveries and communicate with customers, drivers and plant personnel.

You will receive orders, schedule deliveries, direct batch plant operators and drivers, and ensure accurate invoicing and timely service. The role requires a high school diploma, a valid driver's license, basic math and computer skills, and flexibility in scheduling. Candidates with familiarity with local streets and traffic will excel.

Qualifications

• High School Diploma and valid driver's license.
• Basic math and computer knowledge.
• Familiar with streets, highways and traffic.
• Willing to work a flexible schedule.

Responsibilities

• Receives orders and schedules ready-mix deliveries.
• Directs batch plant operators, loader operator and ready-mix drivers in support of ready-mix customer requirements.
• Coordinates and controls delivery of customer orders.
• Processes and posts required information on delivery tickets to ensure accurate invoice billing.
• Balances daily totals by processing checks and credit card transactions.

Skills

Clear communication

Customer service

Independent dispatcher

NRMCA/ACI knowledge

Education

High School Diploma

ACI Level 1 Certification

Job description

Minimum Requirements

• High School Diploma
• Must possess a valid driver's license and maintain an acceptable driving record
• Basic math and computer knowledge
• Familiar with streets, highways and traffic
• Willing and able to work a flexible schedule

Preferred Requirements

• 2 years of experience in the concrete industry
• Business or technical degree
• ACI Level 1 Certification

Duties and Responsibilities

• Promotes Company's Purpose, Mission and Vision statements.
• Receives orders and schedules ready-mix deliveries.
• Directs batch plant operators, loader operator and ready-mix drivers in support of ready-mix customer requirements.
• Uses all information passed from the Sales Department for maximum results.
• Processes and posts required information on delivery tickets to ensure accurate invoice billing.
• Coordinates and controls delivery of customer orders.
• Constantly evaluates current day's schedule to: Notify customers in advance when the schedule cannot be met; Ensure that additional equipment can be scheduled when available; Make schedule adjustments when rate of delivery changes occur, additional cement is ordered, or there is equipment breaks down; Minimize non-productive time.
• Must be able to "Do What It Takes" to service the customer at all times.
• Accepts orders from customers via telephone and quotes C.O.D. prices. All other prices are to be referred to the Marketing and Sales Department. Balance all COD transactions.
• Processes and posts required information on delivery tickets via computer terminal to ensure accurate invoice billing with computerized accounting system.
• Processes all checks and credit card transactions accurately to balance daily totals.
• Administers credit controls placed by Credit Manager.
• Must support, promote and dress with professionalism and safety in mind.
• Communicates with Supervisor via radio or telephone if timely delivery of product cannot be met.
• Instructs drivers on any unfamiliar delivery routes.
• Communicates with ready-mix drivers to ensure efficient delivery.
• Works with customers to resolve complaints and problems tactfully and diplomatically.
• Timely posts driver schedules.
• Reports and files incident report when complaint or problem occurs.

Knowledge, Skills, and Abilities

• Ability to communicate at multiple levels.
• Committed to a high level of customer service.
• Understands industry standards associated with the ready mix business.
• Acquires and maintains NRMCA (ACI Level 1) certification to perform ready-mix specifications.
• Performs as dispatcher independently.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.