Dispatcher

Aston Carter; Indianapolis (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/Long-term disability

Paid Time Off

Job summary

Aston Carter seeks an on-site Dispatcher in Indianapolis, reporting to the Transportation team. The role coordinates towing resources, ensures on-time pickups/deliveries, and delivers excellent service to towing partners. You will manage schedules, assign tow truck tasks, and monitor performance to optimize branch productivity.

The position runs Monday through Friday, 8:00 a.m. to 5:00 p.m., with benefits and professional growth opportunities in a fast-paced logistics environment.

Qualifications

• At least 1 year of dispatching experience.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills with accuracy and attention to detail.
• Experience coordinating logistics or transportation activities.
• Effective communication to support strong customer service for towing partners.
• Ability to build and maintain positive relationships with drivers and internal teams.
• Experience in logistics, transportation coordination, or related operational roles.
• Customer service experience, particularly in a dispatching or logistics environment.
• Ability to analyze reports and performance metrics to support continuous improvement.
• Comfort using basic office and dispatch tools to manage schedules, documentation, and communication.

Responsibilities

• Direct daily activities related to towing operations to achieve on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity across the towing network.
• Plan future-day resource requirements and coordinate with towing partners to secure the necessary truck capacity.
• Identify when demand exceeds available tow truck capacity and engage additional resources from part-time networks.
• Monitor transportation costs and identify opportunities to improve efficiency and reduce expenses.
• Recruit new towing partners to expand and strengthen the towing network.
• Provide drivers with all required documentation for each pickup and delivery to ensure accurate and timely service.
• Monitor work-in-progress and make real-time adjustments to schedules and assignments to maintain timely performance.
• Identify and elevate issues or concerns related to transportation activities to management for resolution.
• Build and maintain a strong working relationship with the transportation team to support coordinated operations.
• Establish and maintain positive, professional relationships with all tow drivers to promote effective communication and collaboration.
• Review and analyze transportation reports, including time performance metrics, to identify trends and improvement opportunities.
• Comply with all safety guidelines as well as company policies and procedures in daily operations.
• Perform other related duties as assigned to support the efficiency and effectiveness of towing and transportation activities.

Skills

Dispatching experience

Multitasking

Organizational skills

Logistics coordination

Communication skills

Driver relationships

Job description

Job Description

The Dispatcher plays a key role in coordinating towing resources to ensure vehicle pickups and deliveries run smoothly, supporting overall branch productivity and business growth. This position focuses on providing outstanding customer service to towing partners while efficiently managing capacity and resource demands to meet on-time performance goals.

Job Title: Dispatcher

Job Description

The Dispatcher plays a key role in coordinating towing resources to ensure vehicle pickups and deliveries run smoothly, supporting overall branch productivity and business growth. This position focuses on providing outstanding customer service to towing partners while efficiently managing capacity and resource demands to meet on-time performance goals.

Responsibilities

• Direct daily activities related to towing operations to achieve on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity across the towing network.
• Plan future-day resource requirements and coordinate with towing partners to secure the necessary truck capacity.
• Identify when demand exceeds available tow truck capacity and engage additional resources from part-time networks.
• Monitor transportation costs and identify opportunities to improve efficiency and reduce expenses.
• Recruit new towing partners to expand and strengthen the towing network.
• Provide drivers with all required documentation for each pickup and delivery to ensure accurate and timely service.
• Monitor work-in-progress and make real-time adjustments to schedules and assignments to maintain timely performance.
• Identify and elevate issues or concerns related to transportation activities to management for resolution.
• Build and maintain a strong working relationship with the transportation team to support coordinated operations.
• Establish and maintain positive, professional relationships with all tow drivers to promote effective communication and collaboration.
• Review and analyze transportation reports, including time performance metrics, to identify trends and improvement opportunities.
• Comply with all safety guidelines as well as company policies and procedures in daily operations.
• Perform other related duties as assigned to support the efficiency and effectiveness of towing and transportation activities.

Essential Skills

• At least 1 year of dispatching experience.
• Proven ability to handle multiple tasks at once in a fast-paced environment.
• Strong organizational skills with a focus on accuracy and attention to detail.
• Experience coordinating logistics or transportation activities.
• Effective communication skills to support strong customer service for towing partners.
• Ability to build and maintain positive working relationships with drivers and internal teams.

Additional Skills & Qualifications

• Experience in logistics, transportation coordination, or related operational roles.
• Customer service experience, particularly in a dispatching or logistics environment.
• Ability to analyze reports and performance metrics to support continuous improvement.
• Comfort using basic office and dispatch tools to manage schedules, documentation, and communication.

Work Environment

This role is fully onsite, working Monday through Friday from 8:00 a.m. to 5:00 p.m. The position operates in a professional office and operations environment focused on towing and transportation coordination. The Dispatcher works closely with tow drivers and the transportation team throughout the day, frequently communicating by phone and digital tools to manage schedules, assignments, and documentation. The work involves managing multiple priorities simultaneously and requires consistent adherence to company policies, procedures, and safety guidelines.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay And Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 9, 2026.

Workplace Type

This is a fully onsite position in Indianapolis, IN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.