Lead Coordinator/Dispatcher

ARS; Pflugerville (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Insurance after 31 days

Low-cost medical insurance

Dental and vision insurance

HSA or FSA

401(k) with company match

Paid time off & holidays

Company-paid life insurance

Job summary

ARS-Rescue Rooter in Pflugerville, TX is seeking a scheduling coordinator to schedule sales appointments and dispatch our in-field professionals. The role involves high-volume phone work, following up on hot, warm, and cold leads, and coordinating with the branch office.

The position offers competitive hourly pay of $20.00-$24.00 based on experience, with benefits after 31 days, including medical, dental, vision, 401(k) matching, and PTO. Evening shifts and occasional weekend work are required.

Qualifications

• Detail-oriented and organized.
• Strong communication and customer service.
• Basic computer and data entry skills.
• Experience in scheduling/dispatch roles preferred.
• Ability to work evenings and one weekend per month.

Responsibilities

• Schedule sales appointments and dispatch our in-field sales professionals.
• Follow up on hot, warm, and cold leads to help fill the board for our in-home sales team.
• Contact customers before all in-home sales presentations to communicate expectations.
• Communicate throughout the day with our in-field sales professionals offering assistance they may need from the branch office.
• Follow up on quotes given to customers and communicate any needs they may have in relation to the sale.
• Process completed paperwork, electronic and manual forms.
• Fast-paced role with heavy phone volume and tight deadlines at times.
• Meet and exceed expected sales targets.

Skills

Attention to detail

Communication skills

Data entry

Scheduling experience

Flexible schedule

Job description

ARS-Rescue Rooter

Pay: $20.00 - $24.00 per hour (based on experience)Schedule: Discussed during interview (alternating weekends). Join American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services. With 7,000+ employees across the U.S. and over 45 years of experience, we're growing fast-and we're looking for driven, detail-oriented team members to grow with us.

What We Offer

• Insurance available after 31 days
• Low-cost medical insurance starting at $5/week
• Dental and vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off & paid holidays
• Company-paid life insurance

Responsibilities

• Schedule sales appointments and dispatch our in-field sales professionals.
• Follow up on hot, warm, and cold leads to help fill the board for our in-home sales team.
• Contact customers before all in-home sales presentations to communicate expectations.
• Communicate throughout the day with our in-field sales professionals offering assistance they may need from the branch office.
• Follow up on quotes given to customers and communicate any needs they may have in relation to the sale.
• Process completed paperwork, electronic and manual forms.
• Fast-paced role with heavy phone volume and tight deadlines at times.
• Meet and exceed expected sales targets.

Qualifications

• High attention to detail and organizational skills.
• Strong communication and customer service abilities.
• Basic computer/data entry skills.
• Experience in a scheduling, dispatch, or coordinator role is preferred.
• Ability to work a flexible schedule including evenings and one weekend/month.

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum.

ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.

Privacy policy available upon request.