Dispatcher

Alliance Material Handling; Youngstown (OH); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Employee Ownership (ESOP)

401(k) with company match

Healthcare options (medical, dental, V

PTO + holidays

Disability & life insurance

Job summary

Alliance Material Handling is seeking a highly organized Dispatcher to manage service requests, schedule technicians, and coordinate with customers and internal teams to ensure timely, efficient service delivery. The role focuses on accurate work order processing, communication, and adherence to SLAs in a fast-paced environment.

Ideal candidates will have experience in dispatching, strong multitasking and communication skills, and proficiency with Outlook and Excel.

Qualifications

• Preferred: Associate’s or Bachelor’s Degree.
• Previous experience in dispatching, scheduling, or service coordination within a fast-paced environment.
• Strong organizational, communication, and multitasking skills with the ability to manage competing priorities throughout the day.
• Ability to work effectively across multiple teams while maintaining accuracy and attention to detail.
• Proficiency in Microsoft Outlook, Excel, and other business systems or scheduling platforms.
• Strong customer service and problem-solving skills with the ability to remain calm and professional under pressure.
• Ability to manage technician scheduling, work order processing, and customer communication simultaneously.
• Working knowledge of the Ohio and Pennsylvania service areas preferred.
• Mechanical aptitude or experience with service management platforms such as EquipSoft is a plus.
• Ability to remain in a desk-based environment for extended periods while managing high communication volume.

Responsibilities

• Manage incoming service requests, emails, and electronic work orders to support efficient scheduling and timely response for service technicians.
• Monitor and respond to orders and customer service requests in alignment with service level agreements and company expectations.
• Coordinate technician schedules, dispatching, and work assignments to maximize efficiency and ensure customer needs are met.
• Manage technician work-in-progress (WIP), ensuring open work orders are reviewed, updated, and resolved in a timely manner.
• Review and process work orders throughout the day, verifying labor, parts usage, and billing accuracy while collaborating with field service managers and the parts team as needed.
• Handle incoming service calls by verifying account information, collecting purchase orders or payment details, confirming equipment information, and scheduling service appointments.
• Communicate critical job details, customer expectations, and scheduling updates to technicians prior to dispatch.
• Support the quoting process by coordinating with road technicians and the parts department to prepare and submit repair quotes within established timelines.
• Coordinate planned maintenance scheduling, including setting up new PM agreements, assigning monthly PM schedules, and communicating with customers regarding upcoming service appointments.
• Collaborate with the parts department to ensure technicians have the necessary materials and resources prior to dispatch.
• Maintain accurate daily reporting and scheduling updates to support operational visibility and team communication.
• Partner with fellow dispatchers and service team members to ensure coverage, continuity, and responsiveness during high-volume periods, absences, and holidays.
• Provide exceptional customer service by maintaining professional, timely, and solution-oriented communication with customers and internal teams.
• All other responsibilities/duties as assigned

Skills

Dispatching experience

Organizational skills

Communication

Multitasking

Outlook & Excel

Customer service

Team coordination

Attention to detail

Problem solving

Education

Associate’s degree or Bachelor’s degree

Tools

EquipSoft

Job description

Pay Range: $24-30/hr based on experience

We’re looking for a highly organized and proactive Dispatcher who thrives in fast-paced environments and knows how to keep operations running efficiently. The ideal candidate is detail-oriented, customer-focused, and comfortable balancing multiple priorities while supporting technicians, customers, and internal teams to deliver an exceptional service experience.

What You’ll Do

• Manage incoming service requests, emails, and electronic work orders to support efficient scheduling and timely response for service technicians
• Monitor and respond to orders and customer service requests in alignment with service level agreements and company expectations
• Coordinate technician schedules, dispatching, and work assignments to maximize efficiency and ensure customer needs are met
• Manage technician work-in-progress (WIP), ensuring open work orders are reviewed, updated, and resolved in a timely manner
• Review and process work orders throughout the day, verifying labor, parts usage, and billing accuracy while collaborating with field service managers and the parts team as needed
• Handle incoming service calls by verifying account information, collecting purchase orders or payment details, confirming equipment information, and scheduling service appointments
• Communicate critical job details, customer expectations, and scheduling updates to technicians prior to dispatch
• Support the quoting process by coordinating with road technicians and the parts department to prepare and submit repair quotes within established timelines
• Coordinate planned maintenance scheduling, including setting up new PM agreements, assigning monthly PM schedules, and communicating with customers regarding upcoming service appointments
• Collaborate with the parts department to ensure technicians have the necessary materials and resources prior to dispatch
• Maintain accurate daily reporting and scheduling updates to support operational visibility and team communication
• Partner with fellow dispatchers and service team members to ensure coverage, continuity, and responsiveness during high-volume periods, absences, and holidays
• Provide exceptional customer service by maintaining professional, timely, and solution-oriented communication with customers and internal teams
• All other responsibilities/duties as assigned

What You Need

• Preferred: Associate’s or Bachelor’s Degree
• Previous experience in dispatching, scheduling, or service coordination within a fast-paced environment
• Strong organizational, communication, and multitasking skills with the ability to manage competing priorities throughout the day
• Ability to work effectively across multiple teams while maintaining accuracy and attention to detail
• Proficiency in Microsoft Outlook, Excel, and other business systems or scheduling platforms
• Strong customer service and problem-solving skills with the ability to remain calm and professional under pressure
• Ability to manage technician scheduling, work order processing, and customer communication simultaneously
• Working knowledge of the Ohio and Pennsylvania service areas preferred
• Mechanical aptitude or experience with service management platforms such as EquipSoft is a plus
• Ability to remain in a desk-based environment for extended periods while managing high communication volume

What We Offer

• Employee Ownership (ESOP) - build long-term wealth as an owner
• 401(k) with company match
• Multiple healthcare options including company paid plan (medical, dental, vision)
• Paid time off + holidays
• Company-paid short-term, long-term disability & life insurance

About Us

Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.