DISPATCHER

Arizona State Government; Hyde Park Township (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Dispatcher to provide vital telecommunication support in a hospital environment. This role involves operating multi-line phones, managing emergency calls, and ensuring clear communication with staff and the public. The ideal candidate will have strong customer service skills and a knack for handling stressful situations with calmness and accuracy. With a comprehensive benefits package, including health insurance and retirement plans, this position offers an excellent opportunity for those looking to make a meaningful impact in healthcare communications.

Benefits

Health Insurance

Paid Leave

Holidays

Wellness Programs

Life and Disability Insurance

Retirement Plan

Qualifications

• 1 year of customer service experience with multi-line phones and technology.
• Knowledge of hospital communication systems and emergency response.

Responsibilities

• Operate hospital telecommunication equipment and manage emergency calls.
• Collect data and prepare documentation accurately.

Skills

Telecommunications Equipment Operation

Data Entry

Customer Service

Emergency Response Procedures

Education

High School Diploma or Equivalent

Tools

Multi-line Telephone Sets

Computers

Radios

Pagers

Fax Machines

Printers

Job description

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Dispatcher 1

Arizona State Hospital

Job Location: 501 N. 24th Street, Phoenix, AZ 85008

Salary: $18.34/hour

Job Summary:

Provides technical and professional expertise in operating hospital telecommunication equipment such as multi-line telephone sets, computers, radios, cell phones, pagers, fax machines, and printers. Responsible for answering, responding to, and transferring calls, including emergency requests from hospital staff, with accuracy, timeliness, and customer focus. Exercises sound judgment in handling emergency calls and maintains logs and records. Works alongside Campus Support & Safety Control staff to maintain area access and security. Primary duties involve sedentary tasks such as answering phones, operating radios, monitoring video, inputting data, and maintaining logs in a controlled indoor environment.

Job Duties:

• Operate hospital telecommunication equipment professionally and customer-focused.
• Answer, respond to, and transfer calls, including emergency requests, with sound judgment.
• Collect and enter data into spreadsheets and prepare documentation.
• Manage stressful emergency calls calmly and accurately.
• Coordinate with Campus Support & Safety staff on access and security.
• Perform other related duties as assigned (5-10%).

Knowledge, Skills & Abilities:

Knowledge of hospital communication systems, emergency response procedures, data entry, and record keeping. Skills in operating telecommunications equipment, typing, and basic office tools. Ability to evaluate situations, exercise judgment, communicate clearly, provide excellent customer service, maintain logs, perform basic calculations, and work cooperatively with staff and the public. Must maintain reliable attendance and support a diverse workforce.

Selective Preference:

High School diploma or equivalent and 1 year of customer service experience with multi-line phones, computers, and technology.

Pre-Employment Requirements:

Valid Level One Fingerprint Clearance Card and High School diploma or equivalent.

Benefits:

The State of Arizona offers comprehensive benefits including health insurance, paid leave, holidays, wellness programs, life and disability insurance, retirement plan, and more. For details, visit the benefits page.

Retirement:

Monthly contributions to the ASRS, with the State matching employee contributions. New employees have a 27-week wait for contributions to begin.

Contact Us:

Arizona State Government is an EOE/ADA employer. Persons with disabilities may request accommodations by calling [phone]. All employees are subject to E-Verify.