Dispatcher

Nextlink Internet

Hudson (TX)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Employer paid medical, dental, and vis

401K with a match

Training provided

Career advancement opportunities

Paid time off and holidays

Voluntary life insurance

Referral bonus program

Job summary

Nextlink Internet in Hudson Oaks, Texas seeks an experienced Dispatcher to coordinate commercial vehicle routing, load planning, and customer communications. The role involves multitasking in a fast-paced environment, interacting with drivers and customers, and maintaining precise dispatch records.

We offer a collaborative team setting with growth opportunities, a standard 40-hour work week, and strong benefits.

Qualifications

Excellent communication and customer service skills required.
Experience with data entry and multi-tasking in a fast-paced environment.
Proficiency in Microsoft Office and basic dispatch systems preferred.

Responsibilities

Coordinate commercial vehicle routing and load planning to meet service levels.
Address customer and driver requests and problems.
Enter data in dispatch system and maintain logs and records.

Skills

Communication

Multitasking

Data entry

Customer service

Professionalism

Team collaboration

Problem solving

Attention to detail

Telephone etiquette

Education

High school diploma

Tools

Microsoft Office

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Do you have the ability to remain professionally calm when the stress is turned up and everything is changing? Are you confident while working on several tasks at once in a fast-paced environment? We are looking for experienced Dispatchers that can multi-task in a fast pace environment, in a newly formed team and able to maintain a good attitude in stressful situations. Looking someone who is a team player and willing to help others.

Essential Functions

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Responsible for the coordination of commercial vehicle routing and load planning in order to meet customer service levels
Address problems and request made by the customers and drivers
Enter data in dispatch system to maintain logs and records of calls, activities and other information
Communicates with drivers, dispatcher(s) and supervisors at shift change for current status and issues
Perform work in accordance with company standards and regulations
Follow through to watch progress and assure timely assistance by monitoring the route and status of technicians
Must stay aware of information related to jobs, traffic, obstacles, and requirements and providing this feedback to the technicians
Manages schedules and assure its adherence
Contributes to a fun, upbeat culture
Perform other duties as assigned

Skills

Excellent communication skills.
Must speak clearly and professionally
Strong customer service skills
Able to multi task
Flexible Schedule
Handle lots of Data Entry
Must display excellent customer service skills
Decisiveness, willingness to address problems and make requests by communicating with the necessary parties or providing solutions
Must be comfortable in a rapidly changing environment and adapts easily to change
Ability to work in a collaborative, team-oriented environment
Excellent interpersonal, written and oral communication skills
Professionalism and ability to work with other department managers and supervisors
Strong analytical skills and attention to detail
Ability to use initiative and work efficiently with minimal supervision

Education and Experience

High school diploma or equivalent
Heavy phone experience
Experience in Microsoft Office

Job Classification

Customer Care - Dispatch

Work Environment/Hazards

Working conditions primarily inside an office environment. The noise level in the work environment is usually moderate. High level of interaction with external/internal clients.

Physical Demands

Stationary position for 8-10 hours a day. Repeating motions that may include the wrists, hands and/or fingers. Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, and moving about the office. The employee must be able to communicate via email and verbally via telephone.

Working Hours/Days

Full time 40 hours

Travel Requirements

0% of travel required

Affirmative Action (AAP/EEO Statement)

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Why Work For Nextlink?

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities.

Benefits