Dispatcher

Gabriel Group; Hilliard (OH); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Medical, Dental and Vision insurance

401k with company match

Job summary

Eco Plumbers, Electricians, and HVAC Technicians is seeking a full-time Dispatcher to manage the daily flow of field operations from our in-office location in Hilliard, OH. You will coordinate logistics, schedule appointments, and ensure technicians are prepared for each job with clear communication to clients.

The ideal candidate has 2–3 years dispatcher experience, a strong prioritization and communication skill set, and the ability to work in a fast-paced environment.

Qualifications

• Must have 2–3 years of prior Dispatcher experience.

Responsibilities

• Logistics & Scheduling: communicate arrival times and appointment statuses to clients while managing schedule updates.
• Operational Support: audit jobs for accuracy, execute rebooks and prebooks, assist with special order processes.
• Team Collaboration: provide support to field staff, assist Sales Coordinators, and fill in for their roles during breaks or vacancies.
• Performance Tracking: review daily run rates, fill out weekly reports, and update guidelines.

Skills

Dispatcher experience

Prioritization

Communication

Analytical mindset

Team collaboration

Education

High school

Job description

• Location 4700 Northwest Parkway,Suite 210,Hilliard, OH, 43026,United States
• Base Pay $24.00 - $28.00 / Hour
• Job Category Call Center, Customer Service Support, Skilled Trades
• Relocation Expense Covered No
• Employee Type Full-Time
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]

Description

Dispatcher

Eco Plumbers, Electricians, and HVAC Technicians

Are you a high-energy professional who thrives in a fast-paced environment? Eco is looking for an experienced Dispatcher to join our team! In this role, you will be the heartbeat of our operations, flowing vital information across departments to ensure our technicians are set up for success and our clients receive world-class service.

The Role

As a Dispatcher, you will manage the daily flow of field operations through careful planning and constant communication.

Key Responsibilities:

Logistics & Scheduling: Communicate arrival times and appointment statuses to clients while managing schedule updates to ensure no appointment windows are missed.

Operational Support: Audit jobs for accuracy, execute rebooks and prebooks, and assist with special order processes.

Team Collaboration: Provide exceptional support to field staff, assist Sales Coordinators, and fill in for their roles during breaks or vacancies.

Performance Tracking: Review daily run rates, fill out weekly reports, and meet "Next Stop" and update guidelines.

Qualifications

Experience: Must have at least 2 to 3 years of prior experience in a Dispatcher role.

Mindset: A strong ability to prioritize with an analytical and critical thinking mindset.

Pressure Performer: High adaptability and equanimity when things get busy.

Detail Oriented: Extreme attention to detail and accuracy in all tasks.

Communication: Excellent verbal and written communication skills.

Growth-Oriented: A willingness to learn home service terminology and a desire to "Grow or Die" with our team.

Requirements: Offers are contingent upon passing a pre-employment background check and drug screening.

Pay Range: $24.00 – $28.00 per hour.

Benefits: Eligibility begins after a 90-day probationary period.

On-Site Requirement: This is a strictly in-office position; W e do not offer remote work.

Availability: Regular weekend or evening work is required per a rotational on-call schedule.

Peak Seasons: During seasonal extreme weather-related events, the position may require long hours.

Professional Standards: We maintain a professional call center environment with a specific dress code and a "work at work" policy regarding personal electronics.

Summary

At Eco Plumbers, Electricians, and HVAC Technicians, you'll work with a great team that takes pride in "Saving the day, protecting the future" for its clients. We respect the talents each individual brings to the company, helping us reach our common goals, and we have fun getting there!

• Paid Holidays with no on-call ; Paid Vacation; Paid Birthday off
• Medical, Dental and Vision insurance offered
• Supplemental insurance offered
• 401k with company match at 4% (eligible at 6 months)
• Paid training, on-going instruction and coaching
• Employee appreciation activities and events
• Hourly and extra incentive programs
• Fully stocked trucks and field support
• Uniforms and health shots
• Tool assistance program and opportunity for a boot allowance

Company Benefits: Effective on the first day of the month following 60 days of continuous employment.

Paid Time Off (PTO): Begins after 90 days of employment.