Dispatcher

ARS; Overland Park (KS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 holidays

Company-paid life insurance

Clean office environment

Career growth within national service

Job summary

Hamilton Plumbing, Heating, A/C, Rooter is hiring an in-office HVAC Dispatcher in Overland Park, KS to coordinate daily scheduling for residential technicians. You will dispatch service calls, route technicians, and manage incoming requests while ensuring timely updates to customers.

The role requires experience in dispatch or call centers, comfort with office software, and a strong knowledge of local geography for efficient routing. Weekend shifts may be required.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office; no remote work available.
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Coordinate daily scheduling and dispatch operations for residential HVAC service technicians.
• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the dispatch system and HVAC platform.
• Communicate with technicians and customers to provide updates on appointments.
• Support field teams by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and keep technicians productive.

Skills

Dispatch/Scheduling

Call center experience

Coordination of field teams

MS Office & multi-line phones

Geography familiarity

Office attendance

Background checks & screening

Job description

Company Name

Hamilton Plumbing, Heating, A/C, Rooter

Overview

Full-time, year-round work

Join Hamilton Plumbing, Heating, Cooling, A/C, Rooter, the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country.

We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential HVAC service technicians. This role plays a key part in ensuring efficient HVAC service dispatch, technician routing, and customer scheduling throughout the day.

What We Offer

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth opportunities within a national service network

Responsibilities

• As an HVAC Dispatcher, you will coordinate daily scheduling and dispatch operations for residential HVAC service technicians.
• Dispatch HVAC service technicians efficiently to meet customer appointment times
• Manage incoming service requests and schedule heating and air conditioning service calls
• Coordinate technician routing and job assignments to maximize efficiency
• Monitor call flow through the HVAC service platform and dispatch system
• Communicate with technicians and customers to provide updates on HVAC service appointments
• Support field teams throughout the day by adjusting schedules and resolving routing issues
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day

This is a fast-paced, in-office dispatcher position supporting residential HVAC service operations.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments
• Experience coordinating field service teams (HVAC or home services preferred)
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support technician routing and service scheduling
• Must report daily to the office (no remote work available)
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

Additional Information

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum.

American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

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