Dispatcher

Josephine County; Grants Pass (OR); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Excellent benefits

Vacation accrual with rollover

Paid holidays

PERS retirement

Aflac, Voya options

Job summary

Josephine County Sheriff's Office seeks a Law Enforcement Dispatcher to receive and process emergency and non-emergency calls. You will prioritize, coordinate, and monitor police or other agency responses while providing pre-arrival instructions and data to field units.

The role requires initiative, strong customer service, and the ability to work both in a team and independently in a 24-hour facility with overtime as needed.

Qualifications

• Ability to learn new techniques and adapt to changing high-intensity work
• Ability to learn geography and address systems within Josephine County
• Keyboard at or above 35 wpm with accuracy

Responsibilities

• Receive and process non-emergency calls for service.
• Adhere to confidentiality policies.
• Enter, update and retrieve information from computer systems and reports.
• Monitor multiple radio frequencies and operate consoles, phones, and computers.
• Handle crisis situations or hostile callers professionally.
• Enter data into Records Management system and manage warrants, citations, and records.
• Participate in data entry quality control.
• Relays and coordinates information with other agencies.
• Study local geography and response jurisdictions to improve service.
• Perform related duties as assigned.

Skills

Typing 35 wpm

Multitasking

Crisis communication

Teamwork & independence

Education

High School Diploma or equivalent

Tools

Law Enforcement Data System (LEDS)

Job description

Summary

This position serves as Law Enforcement Dispatcher for the Josephine County Sheriff's Office. Operates communications equipment to receive and process incoming emergency and non-emergency calls for assistance. Questions callers to determine the nature and urgency of requests for service. Following established guidelines, the telecommunicator will prioritize, initiate, coordinate and monitor police or other agency personnel response. Provides pre-arrival instructions to callers and relays current, pertinent information to units in the field. It requires a considerable degree of initiative and independent judgment within procedural boundaries and the ability to exhibit exemplary customer service skills in all situations. Enters and retrieves data from computer programs, maintains records, data bases and prepares reports.

Dispatchers must have the ability to work effectively in both a team environment as well as independently and be flexible to accommodate for changes in call volume, multi-tasking, field activity and changing work activities. This position requires rotating shift assignments and is subject to mandatory overtime in accordance with maintaining a fully operational 24 hour facility.

Essential Duties and Responsibilities

• Receive and process non-emergency calls for service.
• Adheres to strict confidentiality policies.
• Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
• Monitors several complex public safety radio frequencies. Operates a variety of communications equipment, including radio consoles, telephones and computer systems.
• Must be able to deal with crisis situations or hostile people on the telephone.
• Accurately enters data into Records Management system including: reports, citations, warrants, property, persons and restraining orders.
• Actively participates in data entry quality control program.
• Monitors and reports equipment performance variations or malfunctions.
• Relays and receives information from other public and private organizations; notifies or activates other service agencies including County Road Department, City and County Public Works, State Highway Department, Animal Control, and Family Counseling, etc.
• Studies and maintains familiarity with major roads, streets, industrial areas, public buildings and the general geographic locations of cities, towns, and landmarks in the response jurisdictions of Josephine County.
• Performs related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Incumbents must possess the following: the ability to learn new techniques, including the operation of new equipment and software programs and to adapt quickly to changing work requirements in a high intensity work atmosphere; the ability to learn the geography and address system of Josephine County and neighboring jurisdictions; the ability to read and interpret area and street location maps and other geographic information sources. This position requires substantial competence in performing and prioritizing multiple simultaneous tasks. Incumbents must possess the ability to operate variety office equipment appropriately and efficiently; memorize radio codes, employee number, laws, Sheriff's Office procedures and extensive resource information. This position requires specific knowledge of the Josephine County Sheriff's Office and Law Enforcement as well as general knowledge of county wide departmental functions and procedures.

Education And Experience

The Police Dispatcher for the Josephine County Sheriff's Office must have high school diploma or equivalency and a minimum of two (2) years general clerical experience or experience in multi-tasking work environment. Demonstrate ability to keyboard at or above 35 wpm accuracy.

Certificates, Licenses, Registrations

Must achieve and maintain certification with Law Enforcement Data System; Department of Public Safety Standards and Training certification as a Telecommunicator-Basic; CPR/First Aid; and other certificates as deemed necessary by the County or required by statute.

Supplemental Information

Please include at least 10 years of work experience in your application.

Qualified applicant must be at least 21 years of age and a US Citizen. This process will include a background investigation, Medical and psychological screening, and fingerprinting.

More information on the minimum standards can be found at the Oregon Administrative Rules, section 259-008-0010.

Applicants may obtain a copy of the EEOP Utilization Report.

Benefits

• We have excellent benefits!!!
• The ability to accrue Vacation, and rollover any unused into the next year.
• 7 months through 12 months (1/2 to 1 year) = 6 workdays (48 hours)
• From 13 through 24 months (1 to 2 years) = 96 hours/year
• From 25 through 60 months (2 to 5 years) = 120 hours/year
• From 61 through 120 months (5 to 10 years) = 144 hours/year
• From 121 through 180 months (10 to 15 years) = 168 hours/year
• From 181 months (15 years +) = 192 hours/year
• Sick Leave Eight (8) hours for each month worked.
• 12 Paid Holidays a year.
• Outstanding medical, dental, and vision plans to fit your needs.
• Company matched PERS retirement.
• Additional extras to fit your needs, such as Aflac, Voya, and Valic options.

Posting open until filled.

Other

MUST INCLUDE A TYPING TEST AND AT LEAST 10 COMPLETE YEARS OF WORK HISTORY!