Dispatcher

Roy Jorgensen Associates, Inc; Golden, Northern (CO, KY); Hybrid; USD 28,000 - 29,000; Part time

Benefits offered by this job

Health, Vision and Dental insurance

401(k) Retirement Plan

Paid Holidays (12)

Life Insurance

Long Term Disability

Job summary

Roy Jorgensen Associates, Inc. is seeking a Dispatch/Traffic Management Center Operator for weekend shifts in the Denver area. The role monitors I-70, communicates with Road Rangers, and documents incidents with time logs using ITS devices and software to maintain real-time status.

The position supports a 24/7 TMC operation, with Sundays 1:00 PM–9:00 PM as primary hours, and may cover other shifts as needed. A clean driving record and background check are required.

Qualifications

• High School Diploma or GED required.
• Ability to utilize integrated software with radio, voice, data or video communications.
• Ability to obtain and disseminate information from CCTV, scanners, field personnel, internet, two-way radio and customers.
• Must be able to work extended hours, weekends and holidays.
• Must be a team player and work well with various personalities.
• Proficient with Windows, Word and Excel.
• Type 40 wpm with accuracy.
• Strong communication, diction, grammar and spelling.
• Ability to work independently and provide excellent customer service.
• Be organized, responsible and timely; able to multitask and stay professional.

Responsibilities

• Manage traffic incident information per operating guidelines.
• Disseminate incident info via signs, radio, text messages and calls.
• Obtain and report incident status from multiple agencies.
• Document and report incidents in detail.
• Notify supervisor of equipment or system malfunctions.
• Provide outstanding customer service when responding to calls.

Skills

High School Diploma

Software literacy

Information gathering

Shift flexibility

Problem solving

Team player

Windows & MS Office

Typing 40 wpm

Communication skills

Independent worker

Customer service oriented

Organization

Multitasking

Directional sense

Professional image

Adaptability

Education

High School Diploma/GED

Tools

CCTV

Scanners

Two-way radio

Integrated software

Job description

Dispatcher - Traffic Management Center Operator
Part Time (weekends)

Roy Jorgensen Associates, Inc. (Jorgensen) is a world leader in maintenance management. For over 60 years Jorgensen has provided a diverse range of facility and highway infrastructure, consulting, maintenance and management services. Our firm is focused on the operations and maintenance of transportation and public works infrastructure assets.

Position summary:

Roy Jorgensen Associates, Inc. is currently seeking Traffic Management Center (TMC) Operators to perform maintenance operations in the Denver, CO area. TMC Operators are responsible for monitoring I-70 and will report to the CTMC in Golden, CO. Responsibilities include communicating with Road Rangers for emergencies and/or incidents on the roadway and documenting all work performed with detailed time logs, etc. This position requires utilizing ITS devices and software to maintain an accurate real-time traffic incident status database and adherence to all applicable federal, state, and local regulations, as well as Jorgensen Company policies and procedures.

Salary:

$20.00-$21.00/hour, depending on experience.

Schedule:

Sundays only 1:00 PM to 9:00 PM. This position also helps to cover shifts in the event someone is sick or on vacation. The TMC is a 24/7 operation so shift opportunities could be any day, any hour of the week.

Responsibilities:

• Manage traffic incident information in accordance with the applicable standard operating guidelines
• Disseminate pertinent traffic incident information via Dynamic Message Signs, Highway Advisory Radio, Text Messages and telephone communication
• Obtain and report traffic incident status information to and from multiple agencies
• Detailed documentation and reporting of incidents
• Notify supervisor of equipment or system malfunctions
• Provide outstanding customer service when responding to customer calls

Clean driving record is essential
Must pass criminal background check
Geographic area applicable to CDOT Local Hiring Goal consists of, but is not limited to, the following zip codes: 80010,80011, 80019, 80022, 80205, 80207, 80211, 80216, 80221, 80238, 80239, 80249, 80266.

Qualifications:

High School Diploma/GED
Ability to utilize integrated software along with radio, voice, data or video communications
Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers
Willing and able to work extended hours, weekends and holidays
Ability to solve problems, prioritize duties and complete required tasks promptly
Must be a team player and have the ability to work well with various personality types
Advanced skill with Windows operating system, Microsoft Word and Excel
Ability to type 40 wpm with accuracy
Strong communication skills including diction, grammar and spelling
Ability to work independently
Willing and able to provide pleasant customer service experience
Must be organized, responsible and timely
Ability to multitask
Strong directional sense
Consistently present positive and professional image
Support organization's goals and values
Ability to learn new programs and adapt to a new environment quickly

Total Compensation Package to include

Competitive base pay, recognition incentives and extensive training opportunities. Comprehensive Benefit Plan options for full time employees to include: Health, Vision, and Dental insurance, 401(k) Retirement Plan, Vacation, Sick, 12 paid Holidays, Life Insurance, Long Term Disability coverage, Flexible Spending Accounts, Health Savings Accounts, Critical Illness coverage, Pet Insurance Discount, Employee Assistance Plans and more!

Company will conduct Background check, MVR and Controlled Substance testing prior to hire.

Roy Jorgensen Associates, Inc. is an Equal Opportunity Employer and is committed to diversity in our workforce. EOE/M/F/D/V