Dispatcher Med Center Air Communications

Advocate Health; Mint Hill (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health seeks a Security Dispatcher to receive calls, dispatch security staff, and log incidents to safeguard patients and staff. Strong communication, adherence to procedures, and timely escalation are essential.

You will monitor alarm panels, document events in the CAD system and Security Communications database, and coordinate with law enforcement or fire services as needed. A High School diploma and dispatch experience are preferred, APCO certification a plus.

Qualifications

• High School Diploma or GED required.
• 1 Year Dispatch Center experience preferred.
• APCO Certification Preferred.
• Must be able to speak in a clear concise manner.

Responsibilities

• Adheres to hospital standards to promote a cooperative work environment through communication and teamwork.
• Dispatches Security personnel to scenes as requested by customers to ensure prompt response.
• Receives calls via Radio or Phone and follows protocols and checklists for effective emergency response.
• Transmits accurate information to personnel and prioritizes emergencies.
• Monitors alarms and ensures prompt response; documents events in the CAD system and Security Communications database.

Skills

Communication skills

Interpersonal relations

Team building

Decision making

Education

High School Diploma or GED

APCO Certification

Tools

CAD system

Security Communications database

Job description

Essential Functions

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building
  • Follow hospital policies and procedures
  • Follow departmental policies and procedures
  • Assume responsibility for keeping informed about changes in policies and procedures
• Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response
  • Document request for service and events in Security Communications database
  • Confirms response to the scene and appropriate action taken
  • Documents that information was received
• Receives calls via Radio Channels or by Phone and follows all associated protocols and checklist to ensure effective response to emergencies
• Transmits accurate information to personnel as needed
• Prioritizes emergency calls appropriately
• Document the emergency in Security Communications database
• Monitors equipment panel abnormalities and ensures prompt response to incidents
  • Understands purpose and functions of monitor panels
  • Ensures systems are returned to normal working order

Monitor multiple alarms systems and dispatch Security, Law Enforcement, Fire Department or any other appropriate agency depending upon the respective alarm.

Physical Requirements

Majority of duties performed in an indoor office with limited access to visitors. Working conditions can change rapidly from light office work to fast paced high stress environment requiring multiple tasks in a short time frame. Noise level varies from quiet to moderately loud. Requires long periods of sitting, operating computer, and answering phones. Ability to function well in high stress situations with limited assistance. Must be able to make rapid, appropriate decisions that assures the safety of our patients, visitors, and staff by getting them assistance as quick as possible.

Education, Experience and Certifications

High School Diploma or GED required. 1 Year Dispatch Center experience preferred. APCO Certification Preferred. Must be able to speak in a clear concise manner. There is a multi-week training program for phone & radio communications and to learn operation of the alarm monitoring systems, as well as how to enter all calls for service into the CAD system.