Dispatcher

DocGo; Fort Worth (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401k

Job summary

DocGo is seeking a Dispatcher in Fort Worth, TX. The role involves receiving, prioritizing, and dispatching EMS calls using CAD, coordinating EMTs, and delivering high-quality service to hospitals and patients.

The position requires strong typing, data entry, and communication skills, with the ability to multitask in a fast-paced environment and work flexible shifts that may vary around the clock.

Qualifications

• High school diploma or GED required.
• EMT training and/or BLS certification preferred.
• Experience with emergency dispatch protocols is a plus.
• Proficient in English, both spoken and written.

Responsibilities

• Receive, prioritize, and dispatch EMS calls using CAD system.
• Provide top-tier customer service to facilities, patients, and EMTs.
• Coordinate work activities of EMTs and ambulance deployments.
• Maintain professional demeanor in office and on calls.
• Adapt to 24-hour shift schedules as operations require.

Skills

Fast typing

Data entry

Communication skills

Multitasking

Active listening

English proficiency

Judgment & decision making

Problem solving

Attention to detail

Education

High school diploma

EMT training

BLS certification

Driver's license

Tools

CAD software

Job description

Title: Dispatcher

Pay Rate: $19 - $22 per hour

Location: Fort Worth, TX

Employment Type: Full Time

Full-Time Benefits:

• Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About EMS Direct by DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four‑wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient’s home or workplace. Together with DocGo's integrated medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

• Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
• Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
• Coordinate the Work and Activities of EMTs.
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public.
• Receive, prioritize, and dispatch calls in the CAD system.
• Provide top tier customer service to medical facilities, the public, and our EMTs.
• Gather patient billing information and appropriate billing signatures.
• Roll up your sleeves and get things done!
• Maintain professional demeanor in the office and while on the phone with customers.
• Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
• Intakes a large call volume, triages to determine appropriate level of care and coordinate transport.
• Perform other duties as required or assigned.

Qualifications:

• High school diploma or general education degree (GED)
• Proven experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Must be able to Lift, Push, and Pull 125lbs or more.
• Successfully complete physical agility test.
• Emergency Medical Technician (EMT) training and certifications (preferred)
• Basic Life Support (BLS) certification (preferred)
• Valid Driver’s License (minimum of 2 years) and acceptable driving record (preferred)
• Tech-savvy with knowledge of computer aided dispatch software (preferred)

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affir... We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.