EMS System Status Management Coordinator

Ambulnz PA LLC; King of Prussia (PA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

Weekly pay

401k

Night shift differential

Job summary

Ambulnz by DocGo is seeking an EMS System Status Management Coordinator in King of Prussia, PA. This full-time role involves coordinating regional EMS operations, handling calls, and ensuring efficient deployment of units across the program.

The position requires EMT/EMD certification with paramedic credentials preferred; ACLS/PALS for paramedics; and a valid driver’s license. Benefits include medical, dental, vision, PTO, 401k, and night-shift differential.

Qualifications

• High school diploma or GED.
• EMT or EMD Certification required.
• Paramedic certification preferred.
• ACLS and PALS required for Paramedics.
• Valid Driver's License (minimum 2 years) and good driving record preferred.
• Ability to obtain NIMS IS-100/200/700/800 courses.

Responsibilities

• Coordinate the daily operation of the regional EMS system.
• Answer incoming radio and phone calls from field units or callers.
• Record information in CAD or appropriate databases.
• Coordinate daily deployment of EMS units within the assigned program.
• Track units logged in and available for calls; communicate to ensure optimal service delivery and availability for the next call.
• Administer and facilitate inter-facility transfers.
• Monitor program for compliance with management goals and objectives.
• Provide courteous, professional service to patients, co-workers, and the public.

Skills

Verbal communication

Customer service

Education

High school diploma or GED

EMT or EMD Certification

Paramedic certification

ACLS and PALS for Paramedics

Driver's License

NIMS IS-100/200/700/800

Job description

Title: EMS System Status Management Coordinator

Pay Rate: $30.00 - $34.00 per hour, based on experience

Location: King of Prussia, PA

Employment Type: Full-time, 12 hour shifts, 36/48 pitman schedule

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), Weekly pay, 401k, Night shift differential

About Ambulnz by DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities

Coordinate the daily operation of the regional EMS system

Answer incoming radio and phone calls from field units, conducts appropriate computerized searches or related services on behalf of field units or callers.

Records information obtained via telephone or radio in CAD or appropriate databases

Coordinates daily deployment of EMS units within the assigned program

Tracks EMS units logged in and available for calls; communicates with units to ensure optimal service delivery and availability for the next call.

Confirms unit accountability in CAD

Follows the System Status Management posting plan

Monitors units time on task to ensure efficiency of service

Tracks in CAD; out-of-service time, fueling, pickups, supply restocking, vehicle issues, human factors or other status changes when applicable

Administer and facilitate inter-facility transfers

Monitors program for compliance with management goals and objectives

Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public

Receive, prioritize, and dispatch calls in CAD system

Provide top tier customer service to medical facilities, the public, and our EMTs

Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers

Maintain professional demeanor in office and while on the phone with customers

Display knowledge of appropriate medical terminology and conditions

Excellent verbal communication skills.

Perform other duties as required/assigned.

Qualifications

High school diploma or general education degree (GED)

Four (4) years of progressively responsible experience in administrative or technical support

EMT or EMD Certification required

Paramedic certification preferred

ACLS and PALS required for Paramedics

Ability to obtain unrestricted Bucks and Montgomery EMS Region Medical Command Status National Incident Management Systems (NIMS) courses IS 100, 200, 700, 800

Valid Driver's License (minimum of 2 years) and acceptable driving record preferred

Critical care experience strongly preferred

EEO/AAP Statement

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affluent Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. At DocGo, we know our extraordinary team is what drives our growth, so we’re creating equally extraordinary ways to help return the favor. Our DocGo Academy gives you the clinical skill training you need to move beyond EMS and transportation. With our Employee Equity Incentive Plan, qualified employees receive an ownership stake in DocGo. We’re not just moving healthcare forward. We’re moving you forward.