Dispatcher

Pico Propane; Fort Lauderdale (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with 6% company match

Health and vision insurance

Company paid dental insurance

Company paid AD&D and life insurance

Paid time off with rollover hours

Referral bonus programs

Job summary

Pico Propane, a Meritum Energy Holdings Company, in Fort Lauderdale, FL, seeks an experienced dispatcher to coordinate propane equipment installations and service appointments. You will schedule deliveries, monitor routes, and keep customers informed throughout the process.

Requirements include a high school diploma and at least 1 year in propane/oil dispatch. Strong communication and MS Office skills are essential to provide excellent customer service.

Qualifications

• High school diploma or equivalent.
• At least 1 year of dispatch experience in propane & oil industry.

Responsibilities

• Schedule deliveries for customers and provide instructions to drivers and service technicians.
• Review routes and monitor/adjust routes as needed.
• Daily review of customer accounts due for delivery.
• Respond to customer inquiries and address concerns; monitor satisfaction.
• Maintain open lines between management and drivers for delivery orders.
• Keep customers updated with delivery status.
• Create new delivery orders for skipped orders as needed.
• Review driver tickets to ensure customer accounts are billed for gas delivery.
• Identify equipment and tank needs; follow safety protocols and PPE requirements.

Skills

Dispatch scheduling

Customer service

Written & verbal communication

Map reading & local geography

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Why Join Us?

We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect:

• Competitive salary
• 401(k) with 6% company match
• Health and vision insurance
• Company paid dental insurance
• Company paid AD&D and life insurance
• Paid time off with rollover hours
• Referral bonus programs

Job Summary

Pico Propane, a Meritum Energy Holdings Company, in Fort Lauderdale, FL, is seeking an experienced dispatcher to join the team! The Dispatcher’s primary responsibility is to ensure all equipment, personnel, and infrastructure is scheduled for propane equipment installations and service appointments.

Duties / Responsibilities

• Schedule deliveries for customers and provide instructions to drivers and service technicians in a timely, efficient manner
• Review routes, monitor and adjust routes as needed
• Daily review of customer accounts due for delivery
• Respond to customer inquiries, address concerns, and assess overall satisfaction
• Ensures timely communication of delivery orders by maintaining open lines between management and drivers
• Keep customers updated with delivery status
• Create new delivery orders for skipped orders as needed
• Review driver tickets to ensure all customer accounts are billed for gas delivery
• Identify equipment and tank needs
• Follow position specific processes, procedures, and safety protocol to include wearing appropriate PPE
• Provide excellent customer service
• Perform other general duties as assigned

Qualifications: Education and Experience

• High school diploma or equivalent
• At least one (1) year of dispatch experience in the propane and oil industry

Required Skills / Abilities

• Knowledge of dispatch scheduling practices and logistics coordination.
• Ability to provide excellent customer service
• Must possess strong written and verbal communication skills
• Ability to read a map and familiarity with the county and surrounding cities
• Must be proficient in the current Microsoft Office Suite

Physical Requirements

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 30 pounds as needed in order to safely assist with duties around the office and/or plant as needed
• Must pass a pre-employment screening and background check

Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.

Position Type: Full Time