Master Technician

smartcare; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Company vehicle

Benefits program (401k & PTO)

Certifications training

Job summary

Smart Care is seeking a qualified Service Technician to support commercial kitchen and refrigeration equipment. You will partner with restaurant managers to deliver comprehensive service solutions and demonstrate strong troubleshooting skills.

The role requires on-call responsibility, travel to client sites, and adherence to safety policies. You will diagnose and repair cooking, refrigeration, and ware-washing equipment, read diagrams, and communicate with manufacturers for parts.

Qualifications

• Must have hands-on experience with refrigeration, kitchen equipment, or related appliances.
• Ability to read diagrams and schematics; troubleshoot and diagnose effectively.
• Willingness to be on emergency on-call rotation including nights and weekends.

Responsibilities

• Partner with restaurant and hospitality managers to service commercial cooking and refrigeration equipment.
• Troubleshoot, diagnose, and repair kitchen equipment, including ware-washing systems.
• Read diagrams/schematics and communicate with manufacturers for parts identification.
• Install parts and stock items, complete work orders, and maintain documentation.
• On-site support with Technical Assistance Group when needed; ensure safety practices.

Skills

Technical refrigeration experience

Repair skills

On-call readiness

Education

High School Diploma or equivalent

Job description

What's in it for you

• On-the-job training with available on-demand technical support, as well as ongoing formal hands-on and classroom training at our National Training Kitchen. Professional CFESA certifications with the potential for advancement.
• Receive a company service vehicle, fuel card, tablet, and cell phone for business use.
• Market-leading benefits program, including 401k and paid time off
• Extensive training and technician support to help you achieve your goals.

Main Responsibilities

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate your mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing, and other specialty food service equipment
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while on-site
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy
• Promote and recommend other services provided by Smart Care to customers when needed
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards
• Share your expertise by assisting fellow Service Technicians with troubleshooting and technical support

Physical Requirements

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions
• Ability to work on ladders, roofs, and in rare cases, high, precarious places

Minimum Qualifications

• High School Diploma or equivalent
• 2 years of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC or relevant adjacent industry experience
• Valid driver's license and acceptable motor vehicle record
• Willingness and ability to be involved with an emergency on-call rotation that includes nights and weekends
• Availability for occasional overnight travel as assigned
• Immigration sponsorship not provided

Preferred Qualifications

• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA) or relevant military experience

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [e-mail] .