Service Technician

Smart Care Equipment Solutions; Massachusetts; Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Sign-On Bonus

Company vehicle

Training & CFESA certifications

401(k) and PTO

Job summary

Smart Care Equipment Solutions in Massachusetts is seeking a Commercial Kitchen Service Technician to install, diagnose, repair and maintain commercial cooking, refrigeration and ware-washing equipment. You will read diagrams, troubleshoot mechanically, and work with manufacturers for parts identification.

A strong on-site presence and safety focus are essential. This full-time, non-exempt role includes hands-on training, potential CFESA certifications, a company vehicle with fuel card, and a

Qualifications

• High school diploma or equivalent.
• 1 year of technical experience with refrigeration, appliance repair, or HVAC.
• Valid driver's license with clean motov (MVR).
• Willingness to participate in emergency on-call rotation including nights and weekends.
• Occasional overnight travel as assigned.
• Immigration sponsorship not provided.

Responsibilities

• Service commercial cooking, refrigeration, ware-washing and related equipment for restaurant/ hospitality clients.
• Read diagrams and schematics; troubleshoot and repair equipment.
• Troubleshoot, diagnose and repair cooking, refrigeration and other equipment.
• Communicate with manufacturers to identify parts and assist with diagnoses.
• Consult with Technical Assistance for onsite support.
• Install ordered parts timely and professionally, per policy.
• Promote additional Smart Care services where appropriate.
• Prepare accurate work orders, time reports, receipts and truck stockInventory.
• Follow safe work practices and accident-prevention procedures.
• Maintain a neat service vehicle and inventory.

Skills

Mechanical aptitude

Troubleshooting

Reading diagrams

On-call readiness

Education

High school diploma or equivalent

Job description

Job Overview

Commercial Kitchen Service Technician – Employment/FLSA Status: Full-time, Regular, Non-Exempt (Hourly). Sign-On Bonus available.

What’s in It For You

• On-the-job training with on-demand technical support as well as ongoing formal hands‑on and classroom training at our National Training Kitchen.
• Professional CFESA certifications with the potential for advancement.
• Company service vehicle, fuel card, tablet and cell phone for business use.
• Market‑leading benefits program including 401(k) and paid time off.
• Growth opportunities through advanced technician and management positions.

Responsibilities

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware‑washing, and other specialty food service equipment.
• Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics.
• Properly troubleshoot, diagnose and repair commercial kitchen equipment, including cooking, refrigeration, ware‑washing and other specialty equipment.
• Communicate with manufacturers to assist with diagnoses and parts identification.
• Consult with the Technical Assistance Group for onsite technical support.
• Install all parts ordered for the customer in a timely, professional manner in line with company policy.
• Promote and recommend additional Smart Care services to customers when appropriate.
• Produce accurate and timely administrative documents such as work orders, time reports, receipts and truck stock inventory.
• Follow safe work practices and accident‑prevention procedures.
• Maintain a neat and orderly service vehicle along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.

Physical Requirements

• Frequent kneeling, bending, squatting, pushing, pulling, reaching and occasional lifting/carrying up to 70 pounds.
• Work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid or freezing conditions.
• Work on ladders, roofs and other high places.

Minimum Qualifications

• High school diploma or equivalent.
• 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC or relevant military service.
• Valid driver’s license and acceptable motor vehicle record.
• Willingness and ability to participate in emergency on‑call rotation including nights and weekends.
• Availability for occasional overnight travel as assigned.
• Immigration sponsorship not provided for this role.

Preferred Qualifications

• Relevant technical training, licenses and/or certifications (e.g., EPA, CFESA).
• Commercial refrigeration and/or commercial cooking equipment repair experience.
• Self‑motivated with proven ability to prioritize and work independently with minimal supervision.

About the Company

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our comprehensive mechanical services include hot‑side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. We are OEM‑agnostic and can service more than 10,000 types of equipment, providing a single‑source solution for all kitchen and refrigeration needs.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply.

If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].

Our strong reputation and leading customer service stems from our high‑quality technician base, breadth of services and rapid response times. We serve a broad range of customers—from grocery to restaurants, corporate dining to hospitality, large entertainment venues to higher education, cold storage to convenience stores, and healthcare to casinos.