Master Technician

Smart Care Equipment Solutions; Milwaukee (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Company vehicle & devices

Benefits: 401k & PTO

Extensive training and support

Job summary

Smart Care is seeking a field service technician to service commercial kitchen equipment across restaurant and hospitality sites. The role focuses on diagnosing and repairing cooking, refrigeration, and ware-washing equipment, supported by on-the-job and formal training.

You will read diagrams, perform on-site diagnostics, and coordinate with manufacturers for parts. A valid driver’s license and willingness to travel and participate in on-call rotations are required.

Qualifications

• High School Diploma or equivalent required.
• 2 years of technical experience in refrigeration, kitchen equipment, HVAC, or related field preferred.

Responsibilities

• Service commercial kitchen equipment including cooking, refrigeration, ware-washing and related systems.
• Troubleshoot, diagnose, and repair equipment on-site; read diagrams and schematics to identify issues.
• Coordinate with manufacturers for parts identification and technical support when needed.
• Prepare and submit accurate work orders, time reports, and inventory records.
• Maintain a clean, organized service vehicle and adhere to safety procedures.
• Assist fellow technicians with troubleshooting and knowledge sharing.

Skills

Mechanical aptitude

Troubleshooting

Read diagrams & schematics

Valid driver’s license

Education

High School Diploma or equivalent

Tools

CFESA certification

EPA certification

Job description

What's in it for you:

• On-the-job training with available on-demand technical support, as well as ongoing formal hands-on and classroom training at our National Training Kitchen.Professional CFESA certifications with the potential for advancement.

• Receive a company service vehicle, fuel card, tablet, and cell phone for business use.

• Market-leading benefits program, including 401k and paid time off

• Extensive training and technician support to help you achieve your goals.

Main Responsibilities:

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment

• Demonstrate your mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics

• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing, and other specialty food service equipment

• Communicate with manufacturers as needed to help with diagnoses and parts identification

• Consult with the Technical Assistance Group for technical support while on-site

• Install all parts ordered for the customer in a timely and professional manner and in line with company policy

• Promote and recommend other services provided by Smart Care to customers when needed

• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory

• Follow safe work practices and accident prevention procedures

• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory

• Maintain productivity levels in accordance with company standards

• Share your expertise by assisting fellow Service Technicians with troubleshooting and technical support

Physical Requirements:

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds

• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions

• Ability to work on ladders, roofs, and in rare cases, high, precarious places

Minimum Qualifications:

• High School Diploma or equivalent

• 2 years of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC or relevant adjacent industry experience

• Valid driver's license and acceptable motor vehicle record

• Willingness and ability to be involved with an emergency on-call rotation that includes nights and weekends

• Availability for occasional overnight travel as assigned

• Immigration sponsorship not provided

Preferred Qualifications

• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA) or relevant military experience

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [e-mail].