Dispatcher

First Student, Inc.; North Bend (OR); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid PTO and holidays

Job summary

First Student is hiring a Dispatcher for North Bend School District. Dispatchers coordinate bus routes, ensure on-time performance, and counsel drivers to maintain safety and customer service standards.

The role requires strong communication, 3–5 years in dispatch, and a high school diploma, with DOT regulatory awareness. Benefits include medical, dental, vision, 401(k), PTO, and growth opportunities across North America.

Qualifications

• 3–5 years of dispatch or related experience.
• High school diploma or GED.
• Proficient in radio dispatch equipment.
• Excellent communication and customer service.
• Able to work under time constraints.
• DOT drug testing compliance.
• Previous terminal operations or driver experience.

Responsibilities

• Oversees routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Takes heavy phone and radio traffic.
• Reports scheduling issues to Operations Supervisor/Contract Manager.
• Serves as primary liaison with major contracted customer.
• May handle charter reservations, billing, or payroll.
• Provides solutions to drop-off and pick-up problems.
• Back-up driver duties or clerical tasks as needed.
• Completes special projects assignments.
• Assists with day-to-day supervision of operations.

Skills

3-5 years' experience

Communication skills

Customer service

Radio dispatch equipment

Computer literacy

DOT compliance

Driver/terminal experience

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Office software

Job description

First Student is now hiring a Dispatcher serving North Bend School District!

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

We offer:

• $25 - $27.50/hr based on skills and experience
• Full benefits including Medical, Dental, Vision, & 401(k)
• Paid PTO and holidays
• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Qualifications:

• 3-5 years' experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.