Dispatcher - Utility Operations

DIGCO; Houston (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental, Vision

PPO/HSA/FSA options

Employee discounts

Job summary

DIGCO, a Quanta Services company, is seeking a highly organized Dispatcher to support daily field operations in Houston. You will coordinate 100+ field technicians, handle calls from customers and technicians, and ensure timely completion of work orders using SAP and mapping tools.

This role requires strong customer service, multitasking, and the ability to thrive in a fast-paced environment while maintaining accuracy.

Qualifications

• Dispatching, call center, or admin experience preferred.
• Strong customer service and communication skills.
• Proficiency with computers; nhanh learning of software systems.
• Experience with Microsoft Office, email, and data entry.
• Ability to type accurately and efficiently; multitasking in a fast-paced setting.

Responsibilities

• Dispatch daily work orders for 100+ field technicians using dispatching and mapping software.
• Answer incoming calls from customers, technicians, supervisors, and management.
• Communicate effectively through phone, email, and software systems to ensure timely execution of work orders.
• Monitor technician schedules and make adjustments throughout the day as needs change.
• Create, update, and manage service orders using SAP and other company software platforms.
• Utilize mapping and routing tools to efficiently assign work and maximize productivity.
• Collaborate with field supervisors and operations teams to meet service level expectations.
• Prioritize urgent requests and resolve scheduling conflicts professionally.
• Support daily operations and contribute to continuous process improvements.

Skills

Customer service

Communication

Multitasking

Organizational skills

Teamwork

Tools

SAP

Routing software

Mapping software

Job description

About Us

DIGCO , a Quanta Services Inc ( NYSE:PWR ) company, based in Houston has been providing infrastructure construction and support services to the natural gas distribution market for over 20 years. Since its inception , DIGCO has seen Houston’s utility demands grow along with the changing needs of our customers. Due to these changes, DIGCO has grown into a full-service contractor delivering construction, maintenance and repair of steel and poly gas lines. In addition, DIGCO provides a suite of field service activities to utilities for turn on/off, meter change outs and service calls. Joining our team means being part of an organization that values drive and inclusion. We focus on career development and reward excellence, recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.

About This Role

Digco Utility Construction is seeking a highly organized and motivated Dispatcher to support daily field operations. This position serves as the communication hub between customers, technicians, supervisors, and management. The Dispatcher is responsible for coordinating and assigning work orders, monitoring technician productivity, and ensuring customer requests are handled in a timely and professional manner. The ideal candidate thrives in a fast-paced environment, possesses strong customer service skills, and can effectively manage multiple priorities while maintaining accuracy and attention to detail.

What You’ll Do

• Dispatch and coordinate daily work orders for 100+ field technicians using dispatching and mapping software.
• Answer incoming calls from customers, technicians, supervisors, and management personnel.
• Communicate effectively through phone, email, and software systems to ensure timely execution of work orders.
• Monitor technician schedules and make adjustments throughout the day as operational needs change.
• Create, update, and manage service orders using SAP and other company software platforms.
• Utilize mapping and routing tools to efficiently assign work and maximize productivity.
• Collaborate with field supervisors and operations teams to ensure service level expectations are met.
• Prioritize urgent requests and resolve scheduling conflicts in a professional manner.
• Support daily operations and contribute to continuous process improvements.

What You’ll Bring

• Previous dispatching, call center, customer service, or administrative experience preferred.
• Strong customer service and communication skills.
• Proficiency with computers and the ability to learn new software systems quickly.
• Experience with Microsoft Office, email, and data entry.
• Ability to type accurately and efficiently.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to make sound decisions and prioritize work under pressure.
• Experience with SAP or similar work management software is preferred.
• Experience working with routing, mapping, or dispatch software is a plus.
• Self-motivated with a strong work ethic and positive attitude.
• Ability to work independently as well as part of a team.
• Flexibility to work Saturdays and additional hours as business needs require.

What You’ll Get

As a Quanta Services employee, we offer a wide range of benefits to fit your needs.

• 401(k) with immediate matching and vesting
• Fully comprehensive benefits packages; Medical, Dental, Vision
• Your choice of PPO, HSA, FSA
• Short term and long term benefits
• Employee discounts on consumer goods

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.