Dispatcher

Ecowaste Solutions; Coppell (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Ecowaste Solutions seeks an Ecoforce Coordinator – Dispatch & Scheduling to coordinate daily service routes for Ecoforce and roving team members. You will maintain schedule accuracy, communicate updates to drivers, and support field teams to ensure smooth operations.

The role requires strong organizational and multitasking abilities, proactive communication, and the ability to manage multiple moving parts in a fast-paced environment. This is an on-site position based in Coppell, TX.

Qualifications

• High school diploma or equivalent is required.
• Working knowledge of DOT rules and regulations is required.
• Strong organizational and multitasking abilities are essential.
• Excellent communication skills (verbal and written) and ability to work in a fast-paced, team-oriented environment are required.

Responsibilities

• Plan, sequence, and dispatch daily service routes.
• Monitor route progress and adjust schedules for efficiency.
• Communicate updates to drivers and field staff clearly and promptly.
• Maintain scheduling records and dispatch documentation.

Skills

DOT rules knowledge

Organizational skills

Communication skills

Team-oriented

Multitasking

Education

High school diploma or equivalent

Job description

The Ecoforce Coordinator – Dispatch & Scheduling plays a critical role in supporting daily operations by coordinating routes, managing communication with field teams, and ensuring efficient deployment of roving team members. This role is responsible for maintaining schedule accuracy, facilitating real-time adjustments, and delivering excellent internal and customer service.

This position requires strong organizational skills, proactive communication, and the ability to manage multiple moving parts in a fast-paced environment.

Key Responsibilities

Dispatch & Route Coordination

• Plan, sequence, and dispatch daily service routes for Ecoforce and roving team members
• Monitor route progress and proactively adjust schedules to maintain efficiency and service levels
• Communicate route updates, delays, or changes clearly and promptly to drivers and field staff
• Ensure compliance with DOT rules and company policies

Driver & Team Support

• Check drivers in and out daily to ensure readiness, accountability, and successful route completion
• Provide clear instructions, coaching, and real-time problem resolution to field teams
• Serve as the primary point of contact for roving employees throughout the workday

Customer & Internal Communication

• Answer incoming calls and provide first-level customer support
• Address customer inquiries, concerns, and service requests with professionalism and urgency
• Greet and assist incoming employees and visitors

Administrative & Operational Support

• Maintain accurate scheduling records and dispatch documentation
• Assist with reporting, data entry, and operational tracking
• Support special projects and other administrative tasks as assigned
• Collaborate with cross-functional teams to ensure seamless operations

Qualifications

Required

• High school diploma or equivalent
• Working knowledge of DOT rules and regulations
• Strong organizational and multitasking abilities
• Excellent communication skills (verbal and written)
• Ability to work effectively in a fast-paced, team-oriented environment

Preferred

• Minimum of 2 years of dispatch, logistics, or route coordination experience

What Success Looks Like in This Role

• Routes are executed efficiently with minimal disruption
• Drivers and roving team members feel supported, informed, and motivated
• Customer inquiries are handled promptly and professionally
• Scheduling accuracy and operational communication are consistently maintained