Dispatcher

Carepool; City of Pewaukee (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Carepool is seeking a Dispatch Support role focused on coordinating rides, drivers, and riders with strong customer service and a calm, organized approach. This position starts as remote with a path to hybrid work near Pewaukee, requiring clear communication with supervisors, drivers, and customers.

Ideal candidates will manage scheduling and use dispatch software while maintaining accurate records, ensuring timely and reliable transportation services for our clients.

Qualifications

• Experience coordinating and dispatching rides and coordinating with drivers.
• Strong communication skills for coordinating riders, drivers, and supervisors.
• Familiarity with software platforms used for ride-tracking and dispatch.

Responsibilities

• Schedule and dispatch rides to drivers according to requests and schedules.
• Relay pickup and ride information to customers, drivers, supervisors, or emergency personnel as needed.
• Learn and use dispatch software and phone-based support processes.
• Communicate with supervisors to resolve service issues or requests.
• Prepare daily schedules including last-minute ride changes and adjustments.
• Maintain organized records of requests, charges, and completed rides in the system.

Skills

Multitasking

Customer service

Dispatch software

Job description

Carepool Dispatch Support

The duties and responsibilities of a Carepool Dispatcher are super important. We're dealing with a vulnerable population that needs extra care for coordination. This is a remote position in the foreseeable future with an office location near Pewaukee within a year or less to a hybrid remote and on-site role.

• Scheduling and dispatching rides to drivers and matching up to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying rider pickup information or other messages to and from customers, supervisors and drivers or emergency personnel as needed
• Quickly learning our process of phone call support mixed with dispatch software
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as scheduling last-minute ride changes to our driver network
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed with our software application

Top Skills

• Multi-tasking while prioritizing the rides is the top skill for this role
• Customer Service and phone call support
• Software platform technologies for tracking information and ride dispatching