Dispatcher

First Student; City of Mount Vernon (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

A leading company in school transport is looking for a Dispatcher in Mount Vernon. The role involves managing bus routes, supporting drivers, and ensuring service efficiency. We offer a $22/hr starting wage and opportunities for career advancement. Join a team committed to safety and innovation.

Benefits

Tremendous Career Advancement Opportunities

Positive and rewarding work environment

Qualifications

• 1 year experience including customer service.
• Must be available for all shifts.
• Basic knowledge of radio dispatch equipment.

Responsibilities

• Dispatches buses and manages scheduling.
• Counsels drivers and handles complaints.
• Serves as primary communication liaison.

Skills

Excellent communication

Customer service

Ability to deliver under time constraints

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

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First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

• $22/hr. starting wage based on experience
• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment
  
  

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Lead Dispatcher/Operations Supervisor
• Serves as primary communication liaison with major contracted customer
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations
  
  

Dispatcher Experience and Skills Required:

• Must be available for all shifts, 1st, 2nd and 3rd shift.
• 1 year experience including customer service
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
  
  

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment youll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, youll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  School and Employee Bus Services

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