Dispatcher

Echo Global Logistics; Chino (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Echo Global Logistics is seeking a Dispatcher to join Roadtex Transportation, a newer addition to the Echo family. This role focuses on daily route planning, real-time tracking, and carrier communications to ensure timely deliveries.

Candidates should have 1–3 years of dispatch or logistics experience and be proficient with standard office tools and a TMS. Based in California, the Dispatcher will work with schedulers and drivers, handling dynamic routing, issue resolution, and reporting.

Qualifications

• Strong communication skills, both verbal and written.
• Familiarity with Microsoft Office (Excel, Outlook).
• Experience with dispatch or transportation planning systems (TMS).
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Plan and schedule daily routes to optimize delivery efficiency and meet commitments.
• Track and trace shipments and provide updates to teams.
• Coordinate with 3rd-party carriers and internal teams on schedules.
• Ensure accurate dispatch records and data for reporting and analysis.
• Respond quickly to issues and adjust routes as needed.

Skills

Communication skills

Microsoft Office

TMS knowledge

Problem-solving

Education

High school diploma or equivalent; associate or bachelor's preferred

Tools

TMS (Transportation Management System)

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Position Overview:
The Dispatcher is responsible for planning, coordinating, and executing daily transportation operations to ensure efficient and timely delivery of goods. This role involves route planning, real-time tracking of shipments, and effective communication with carriers, drivers, and schedulers. The Dispatcher must demonstrate strong problem-solving abilities, attention to detail, and the ability to make quick, informed decisions in a fast-paced environment.

Key Responsibilities:

• Plan and schedule daily and next-day routes to optimize delivery efficiency and meet customer commitments.
• Track and trace trips throughout the day, ensuring on-time performance and addressing any service delays.
• Communicate with 3rd-party carriers and internal teams to coordinate pickup and delivery schedules.
• Collaborate closely with schedulers to align route plans with customer requirements and capacity availability.
• Monitor driver progress and provide real-time updates to operations and customer service teams.
• Identify and resolve potential route conflicts, service issues, or delays proactively.
• Maintain accurate dispatch records and route data for reporting and analysis.
• Apply critical thinking to adjust plans as needed, ensuring minimal disruption to operations.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in logistics, transportation, or a related field preferred.
• 1-3 years of experience in dispatching, logistics coordination, or transportation planning or equivalent.
• Strong organizational and multitasking skills with excellent attention to detail.
• Proficient in Microsoft Office (Excel, Outlook) and dispatch or transportation management systems (TMS).
• Excellent communication skills, both verbal and written.
• Ability to make quick, sound decisions and manage competing priorities in a dynamic environment.

Preferred Skills:

• Experience working with 3rd-party carriers and logistics partners.
• Knowledge of DOT regulations and transportation industry practices.
• Strong analytical and problem-solving skills.
• Ability to work flexible hours or on-call as operational needs require.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.