Dispatcher / Logistics Coordinator

Save Your Customers; Salt Lake City (UT); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee assistance program

Professional development support

Uniform provided

Job summary

Save Your Customers is seeking a Dispatcher / Logistics Coordinator in Salt Lake City to manage the end-to-end dispatch of trucks and railcars, plan routes, and communicate with drivers and customers. You’ll ensure on-time movements and maintain accurate records using TMS/WMS and GPS tools.

The role requires 2+ years in dispatch/logistics, strong multitasking, excellent communication, and familiarity with DOT/FMCSA regulations.

Qualifications

• High school diploma or GED required; associate's degree in logistics, supply chain, or related field preferred.
• Valid CDL or TWIC is a plus.
• Proficiency with dispatch and transportation management software (TMS, WMS, GPS tracking platforms).
• Strong understanding of trucking and railroad operations, including load planning and regulatory compliance.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize urgent issues, and maintain composure under pressure.
• Basic math and analytical skills for load calculations and performance reporting.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Monitor and coordinate daily movement of trucks and railcars, making real-time dispatch decisions.
• Plan optimal routes using routing software, considering load size, delivery windows, traffic, weather, and regulatory restrictions.
• Maintain constant communication with drivers, train crews, and customers to provide status updates and resolve issues promptly.
• Track shipments via GPS and TMS, updating system records and notifying stakeholders of any delays or exceptions.
• Generate and distribute daily manifests, bills of lading, and other required documentation.
• Ensure compliance with DOT, FMCSA, and railroad regulations, including hours-of-service (HOS) and safety standards.
• Collaborate with the warehouse team to schedule pickups and deliveries, optimizing load consolidation and dock usage.
• Respond to emergency situations, such as accidents or equipment failures, and coordinate appropriate response actions.
• Perform routine analysis of dispatch performance metrics and suggest process improvements.
• Assist with training new dispatch staff and drivers on procedures and technology platforms.

Skills

Load planning

Regulatory compliance

Communication

multitasking

Education

Associate's degree in logistics, supply chain, or related field

Tools

TMS

WMS

GPS tracking platforms

Job description

The Dispatcher / Logistics Coordinator serves as the central hub for transportation activities, ensuring efficient, safe, and on-time movement of freight across trucking and rail networks. This role combines real-time dispatching, route planning, and customer communication to support reliable service delivery.

Key Responsibilities

• Monitor and coordinate daily movement of trucks and railcars, making real-time dispatch decisions.
• Plan optimal routes using routing software, considering load size, delivery windows, traffic, weather, and regulatory restrictions.
• Maintain constant communication with drivers, train crews, and customers to provide status updates and resolve issues promptly.
• Track shipments via GPS and TMS, updating system records and notifying stakeholders of any delays or exceptions.
• Generate and distribute daily manifests, bills of lading, and other required documentation.
• Ensure compliance with DOT, FMCSA, and railroad regulations, including hours-of-service (HOS) and safety standards.
• Collaborate with the warehouse team to schedule pickups and deliveries, optimizing load consolidation and dock usage.
• Respond to emergency situations, such as accidents or equipment failures, and coordinate appropriate response actions.
• Perform routine analysis of dispatch performance metrics and suggest process improvements.
• Assist with training new dispatch staff and drivers on procedures and technology platforms.

Essential Qualifications

• High school diploma or GED required; associate's degree in logistics, supply chain, or related field preferred.
• Valid commercial driver's license (CDL) or Transportation Worker Identification Credential (TWIC) is a plus.
• Proficiency with dispatch and transportation management software (e.g., TMS, WMS, GPS tracking platforms).
• Strong understanding of trucking and railroad operations, including load planning and regulatory compliance.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize urgent issues, and maintain composure under pressure.
• Basic math and analytical skills for load calculations and performance reporting.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as required by operational demand.

Desired Experience

• 2+ years of experience in dispatch, logistics coordination, or transportation operations.
• Prior experience with both trucking and rail logistics is highly desirable.
• Demonstrated track record of meeting delivery performance targets and improving routing efficiency.
• Experience using electronic logging devices (ELDs) and familiarity with FMCSA regulations.

Salary & Benefits

• Annual salary range: $65,000-$80,000 (USD), based on experience.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Employee assistance program and wellness initiatives.
• Opportunities for professional development and certification support.
• Company-provided uniform and equipment needed for dispatch duties.
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