Dispatcher

IMC Logistics; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

IMC Logistics in Charlotte, NC, is seeking an entry-level Dispatcher to plan daily and weekly driver schedules and maximize freight coverage. You will communicate with drivers and coordinate across IMC locations to ensure on-time delivery and efficient operations.

This role involves training and covers routing, paperwork, payroll-related tasks, and driver support. Strong organization, communication, and knowledge of DOT regulations are required.

Qualifications

• Data entry skills and strong communication and organizational abilities are required.
• Familiarity with DOT regulations and hazardous materials handling is essential.
• Knowledge of hours of service (HOS) procedures and dispatching across major ramps is expected.

Responsibilities

• Plan daily/weekly driver schedules to maximize freight coverage and minimize costs.
• Communicate appointment dates/times to owner operators and/or fleet; coordinate between IMC locations.
• Assist drivers with equipment issues, detention time, rail billing, and other requests.
• Maintain dispatch records and complete lines of dispatching from driver paperwork.
• Handle driver service failures and coordinate with managers for resolutions.
• Track yard reports and participate in driver recruiting and retention.
• Process payroll-related tasks and oversee HOS/ELD updates.
• Oversee Rail/Port pins, reservations, and related tasks.
• Operate with urgency in challenging environments and perform additional duties as assigned.

Skills

Data entry

Communication

Organizational skills

DOT Regulations

Hazardous Materials

HOS knowledge

Multi-tasking

Job description

Position Overview:

Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

This is an entry level position and will involve training.

Essential Functions:

• Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
• Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
• Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
• Apply any additional charges including and notify customer service of changes.
• Track/Maintain yard report, MDR, CNI, and Divisional Pool
• Actively participate in driver recruiting and retention
• Request rail billing
• Processes ATP’s and Non-Productive pay. Review preliminary payroll
• Oversee drivers HOS and ELD updating
• Oversee and manage Rail/Port pins – reservations – LFD
• Operating with a sense of urgency while handling challenging environments
• Perform other duties as assigned.

Skills/Knowledge Required

• Data entry skills; Good communication and organizational skills
• One to two years dispatch experience
• DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task
• Must be familiar with Charlotte Intermodal market
• Must have dispatched out of the CSX, NS and CIT ramps in Charlotte
• Have HOS knowledge and have experience dealing with the CMC depot