Dispatcher

Ritchie Bros.; Charleston (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Ritchie Bros. is seeking a Dispatcher in Charleston, South Carolina, to manage towing operations and optimize resource productivity. The role involves direct interaction with towing partners, ensuring on-time performance goals, and building relationships with drivers. Candidates should have over 2 years of customer service experience and at least a year of dispatch experience. This position is essential for effective business growth and efficient resource management. Join us to contribute to our dynamic team!

Qualifications

• 2+ years of customer service experience.
• 1+ years of direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and performance goals.
• Manage tow truck resources and assign work efficiently.
• Plan daily resource requirements and coordinate with towers.

Skills

Customer service experience

Dispatch experience

Job description

Job Description

The Dispatcher plays a meaningful role in managing our towing resources to keep vehicle pickups and deliveries running smoothly, optimizing branch productivity. The incumbent will provide exceptional customer service to towing partners and coordinate capacity and resource demands. The Dispatch role is crucial to the organization’s business and branch growth.

Responsibilities

• Direct activities related to towing operations and on‑time performance goals
• Manage tow truck resources, assign work efficiently, and optimize productivity
• Plan future daily resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity and refer to part‑time networks for additional resources
• Monitor transportation costs and identify opportunities for savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work‑in‑progress and make adjustments to ensure timely performance
• Escalate issues or concerns related to transportation activities to management
• Build a fundamental relationship with the IAA Transportation team
• Maintain positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including time‑performance metrics
• Comply with safety guidelines and company policies and procedures
• Other duties as assigned

Qualifications

• 2+ years of customer service experience, 1+ years of direct dispatch experience